Julie Ann Jalando-on
General Trias, Province of Cavite
Summary
Alert Receiving Associate with extensive knowledge of warehouse organization and safety. Committed to high-quality department operations with strong knowledge of shipping documents and quality assurance protocols. Successful at collaborating with other team members to facilitate scheduling and accurate inventory management.
Overview
3
3
years of professional experience
Work History
Receiving Supervisor
PUregold Price Club INc.
2024.03 - Current
- Ensured safe working environment by enforcing safety protocols, leading toolbox talks, and providing necessary personal protective equipment.
- Directed and coordinated roles and responsibilities of receiving floor staff with efficiency and intelligence.
- Facilitated seamless communication between management and team members by conducting regular meetings, addressing concerns and providing updates on department initiatives.
- Improved warehouse efficiency by streamlining receiving processes and implementing best practices.
- Provided training to new team members, ensuring quick integration into daily operations and adherence to company policies.
- Increased accuracy in shipments received, verifying quantities against purchase orders and invoices.
- Oversaw returns processing, ensuring accurate documentation and timely return of damaged or incorrect items to suppliers.
Customer Service Specialist
Shopping Center Management Corporation, SM Supermalls
2023.06 - 2024.01
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
Customer Service Specialist
Topserve Service Solutions
2022.01 - 2023.06
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
Education
Bachelor of Science - Hospitality Management
Negros Oriental State University
Bayawan, Province Of Negros Oriental, Philippines07.2021
Skills
- Computer Skills
- Shipping and receiving
- Warehouse Operations
- Load Planning
- Records Management
- Self-Motivated and Independent
- Warehouse Software Systems
- Interpersonal Skills
- Teamwork and Cooperation
- Mentoring and training
- Problem-Solving
- Time Management
- Problem-solving abilities
- Multitasking
- Excellent Communication
- Organizational Skills
Timeline
Receiving Supervisor
PUregold Price Club INc.
2024.03 - Current
Customer Service Specialist
Shopping Center Management Corporation, SM Supermalls
2023.06 - 2024.01
Customer Service Specialist
Topserve Service Solutions
2022.01 - 2023.06
Bachelor of Science - Hospitality Management
Negros Oriental State University
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