Salesforce
Julie Ann Casia
Virtual Assistant - Travel, E-Commerce, Insurance
Lapu Lapu City
Summary
Dedicated Virtual Assistant with 2+ years of experience in admin-related roles both in-house and virtually. Skilled in working under pressure and adapting to new situations and challenges to best scale Clients Business.
Overview
14
14
years of professional experience
4
4
years of post-secondary education
Work History
Business Support Analyst/Amazon Product Researcher
QBE GSSC Inc/Amazon FBA Client
Cebu City, Cebu
07.2014 - 05.2022
- Identified and managed service risks within company using Incident Log, recommending best practice enhancements and guidelines updates and applied in DTPs.
- Rendered on-demand support to senior leadership, connecting executives with appropriate management personnel to address concerns.
- Helped managed 20% Backlog error through careful Inbox management and tracking.
- Helping Amazon FBA Sellers save time by finding profitable products with low competition and High ROI through effective research strategies.
Expedia Travel Specialist/Quality Assurance Analyst
Teleperformance
Cebu City
06.2008 - 06.2014
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Mentored and coached team members who are below 80% QA and successfully made them sales converters in 1 month with over 85% QA.
- Adhered to standardized software quality assurance best practices, policies and processes.
Education
Bachelor of Science - Psychology
University of San Carlos
Cebu City, Philippines 06.2008 - 03.2012
Skills
Account Management
undefinedSoftware
Oracle
Keepa/TA
SAS Dataflux
Timeline
Business Support Analyst/Amazon Product Researcher
QBE GSSC Inc/Amazon FBA Client
07.2014 - 05.2022
Expedia Travel Specialist/Quality Assurance Analyst
Teleperformance
06.2008 - 06.2014
Bachelor of Science - Psychology
University of San Carlos
06.2008 - 03.2012
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