JULIE ANN CANILLO
Cebu City Cebu
Summary
Proven to excel in fast-paced environments, I leveraged my exceptional customer service and cash handling skills at Jollibee to significantly enhance sales and customer satisfaction. My ability to resolve issues swiftly and upsell effectively contributed to our team's success, showcasing my adaptability and commitment to continuous improvement.
Overview
2025
2025
years of professional experience
Work History
Sales Cashier
Jollibee
- Enhanced store sales by upselling products and suggesting additional items to customers.
- Balanced cash drawer accurately at the end of each shift, demonstrating strong attention to detail.
- Handled high volumes of transactions during peak hours, maintaining composure under pressure.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Resolved customer issues promptly, ensuring positive experiences and repeat business.
- Improved customer satisfaction by providing efficient and accurate cashiering services.
- Performed cash, card, and check transactions to complete customer purchases.
- Handled cash with high accuracy and took care to check bills for fraud.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Used POS system to enter orders, process payments and issue receipts.
- Helped maintain a visually appealing storefront by arranging displays according to company guidelines.
- Collaborated with team members to achieve daily sales targets and deliver exceptional customer service.
- Reviewed new promotions and monitored price changes.
- Maintained a clean and organized work area, promoting a professional environment for customers.
- Contributed to store growth by participating in promotional events and engaging with potential customers.
- Developed strong product knowledge, enabling effective recommendations tailored to individual customer needs.
Brand Ambassador
Watson
02.2024 - 09.2024
- Enhanced brand recognition by executing promotional events and engaging customers with product demonstrations.
- Boosted sales through effective collaboration with store staff to promote products in high-traffic areas.
- Showed understanding of customer's personal style and preferences when offering product advice.
- Communicated product information with confidence and educated consumers about company.
- Engaged, educated, and befriended customers to deliver amazing shopping experience.
- Educated consumers about product benefits, leading to increased interest and sales conversions.
- Achieved targeted marketing goals by collaborating closely with team members to develop effective strategies for each campaign.
- Provided valuable feedback to clients regarding consumer reactions, preferences, and suggestions for improvements based on firsthand experience promoting their products.
- Negotiated with event organizers for prime positioning, maximizing brand exposure.
- Collaborated with sales staff to identify target customers, promote products and increase sales.
- Planned and organized sampling events by working hand-in-hand with retail store managers and leaders.
- Demonstrated products to customers to illustrate features, advantages and benefits.
- Organized and stocked merchandise to keep necessary levels for sales demand.
- Maintained knowledge of current promotions and product features.
- Established and maintained positive relationships with customers.
- Greeted customers warmly and pleasantly answered inquiries.
- Educated customers on product features and answered questions regarding product use.
- Maintained clean, organized and professional work environment.
- Worked with team to achieve sales goals for products.
- Increased sales by effectively communicating product benefits.
Pharmacist Assistant
TGP Pharmacy
01.2018 - 01.2019
- Maintained records of prescriptions filled for patients by completing pharmacy log and updating customer accounts.
- Assisted customers in selecting over-the-counter medications and health care products.
- Monitored inventory levels to inform pharmacists of shortages and facilitate resupply.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Supported pharmacists with day-to-day activities and pharmacy office management functions.
- Answered questions regarding medication instructions and usage.
- Processed payments for prescriptions and accurately completed cash and credit card transactions.
- Greeted customers at counter and provided excellent customer service.
- Handled inventory stock by counting inventory items, checking delivery quantities, reviewing medication expirations and ordering additional products.
- Organized pharmacy area to maintain clean and orderly environment.
- Re-stocked shelves with prescribed medications and health care products.
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Merchandised over-the-counter goods and rotated stock.
- Received incoming supplies and stocked in correct locations.
- Kept pharmacy counter and related areas clean, neat and organized.
- Counted and labeled prescriptions with correct item and quantity.
- Provided vital support during immunization clinics, promoting public health awareness within the community.
- Assisted with training new staff members, creating a more cohesive and knowledgeable team environment.
- Enhanced customer satisfaction by answering questions and addressing concerns about medications in a timely manner.
- Maintained a clean and organized work environment, adhering to strict hygiene protocols for optimal patient care.
- Communicated instructions to patients or caregivers about proper use and storage of drugs.
Education
Junior High School - ALS Graduated Alternative Learning System
Buhangin National High School
Buhangin Davao City10.2022
Skills
- Patience and empathy
- Reliability and punctuality
- Store cleaning
- Customer engagement
- Cash handling accuracy
- Payment collection
- Upselling strategies
- Teamwork and collaboration
- Customer service
- Problem-solving
- Honest and dependable
- Time management
- Reliable and responsible
- Attention to detail
- Customer assistance
- Cleaning and sanitizing
- Problem-solving abilities
- Adaptable and flexible
- Excellent communication
- Active listening
- Effective communication
- Adaptability and flexibility
- Cash handling
- Order taking
- Verbal communication
- Relationship building
- Customer relations
- Training and mentoring
- Self motivation
- Product knowledge
- Customer transactions
- Analytical thinking
- Professionalism
- Price checking
- Payment processing
- Work task prioritization
- Time management abilities
- Continuous improvement
- Written communication
- Policies and procedures
- Cash drawer balancing
- POS systems
Timeline
Brand Ambassador
Watson
02.2024 - 09.2024
Pharmacist Assistant
TGP Pharmacy
01.2018 - 01.2019
Junior High School - ALS Graduated Alternative Learning System
Buhangin National High School
Sales Cashier
Jollibee
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