Julie Ann Amlog
Customer Service Specialist/Fraud Specialist
Taguig
Summary
Results-driven Fraud Prevention Specialist skilled in implementing fraud prevention strategies and analyzing risks to enhance customer satisfaction. Delivered effective conflict resolution while managing hotel reservations and ensuring efficient bookings. Focused on fostering positive guest experiences through exemplary service and quick issue resolution.
Overview
7
7
years of professional experience
Work History
Fraud Prevention Specialist
Alorica, Inc. (Food Delivery Account)
01.2022 - 03.2024
- Improved fraud detection by monitoring transactions with advanced tools.
- Reduced risk through analysis of data patterns and potential threat indicators.
- Built effective fraud prevention strategies with cross-functional teams.
- Resolved customer inquiries by clarifying suspicious transactions quickly.
- Delivered successful outcomes in complex identity theft, credit card fraud, and other financial crime cases.
Customer Service Representative
Alorica, Inc.
01.2020 - 03.2024
- Assisted customers with inquiries, ensuring timely and accurate responses to enhance satisfaction.
- Resolved order discrepancies through effective communication and problem-solving techniques.
- Utilized CRM systems to track customer interactions and maintain detailed records.
- Collaborated with team members to improve service delivery processes and reduce response times.
- Conducted follow-up calls to ensure resolution of issues, reinforcing customer loyalty efforts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Managed order processing and tracking to maintain timely deliveries for clients.
- Resolved customer complaints through effective communication strategies., utilizing effective communication to enhance customer satisfaction.
Hotel Reservation Specialist
Alorica, Inc.
01.2019 - 12.2020
- Positive guest experiences followed prompt resolution of inquiries and service concerns.
- Better accommodation matches resulted from guidance based on client preferences, budgets, and availability.
- Accurate booking records were maintained through careful reservation system management.
- Personalized arrivals were supported by timely communication of special requests and guest needs to front desk staff.
- Fostered customer loyalty by providing targeted recommendations for room types, packages, and amenities.
- Informed guest guidance resulted from current knowledge of hotel policies, promotions, and local attractions.
- Streamlined reservation workflows through collaboration with team members.
- Policy-compliant booking updates were completed through prompt handling of amendments and cancellations.
- Facilitated follow-up communication by tracking customer interactions in CRM. by tracking customer interactions in CRM.
Secretary/Sales Representative
NWOW-TAILG Marketing
09.2017 - 11.2019
- Elevated customer experience by professionally addressing inquiries and swiftly resolving issues.
- Enhanced service quality by promptly resolving customer inquiries and concerns.
- Improved scheduling accuracy and calendar alignment for executive priorities.
- Streamlined document and record management to increase file access efficiency for team members.
- Protected confidential personnel and financial records through careful handling.
- Enhanced marketing presentations through focused preparation support, improving message clarity.
- Reinforced project timelines and deliverable tracking through coordinated management support.
Education
Computer And Hardware Services - 2011
TESDA
San Guillermo Putatan, Muntinlupa City. Bachelor in Science of Information Technology - 2010-2011
AMA/ACLC (Undergraduate)
Taguig CitySkills
Fraud prevention strategies
Cybersecurity awareness
Data analysis
Analytical mindset
Process optimization
Project management
Conflict resolution
Negotiation
Critical thinking
Timeline
Fraud Prevention Specialist
Alorica, Inc. (Food Delivery Account)
01.2022 - 03.2024
Customer Service Representative
Alorica, Inc.
01.2020 - 03.2024
Hotel Reservation Specialist
Alorica, Inc.
01.2019 - 12.2020
Secretary/Sales Representative
NWOW-TAILG Marketing
09.2017 - 11.2019
Computer And Hardware Services - 2011
TESDA
Bachelor in Science of Information Technology - 2010-2011
AMA/ACLC (Undergraduate)