Juliean Marabilis
Outbound Call Center Agent
Carmen Bohol
Summary
Professional with strong experience in outbound sales and customer service. Adept at building rapport, driving results, and adapting to changing needs. Skilled in communication, problem-solving, and team collaboration. Known for reliability and focus on achieving team goals.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work History
Outbound Call Center Agent
Etc Electronic Transcription And Contact Solutions
08.2019 - 03.2026
- Overcame objections using friendly, persuasive strategies.
- Generated leads and established relationships with potential customers through outbound telephone calls.
- Generated high-quality leads by researching and identifying potential clients through various online platforms.
- Delivered consistent results by setting achievable goals and working diligently towards achieving them each month.
- Implemented data-driven approaches to identify trends in lead generation efforts, optimizing tactics for better results over time.
- Developed and maintained lasting customer relationships through quick turnaround and strong communication skills.
- Scheduled sales appointments to discuss products and services and to close qualified leads.
- Called potential customers from marketing lists and referral programs to engage and discuss personal needs.
- Enhanced lead quality by conducting thorough pre-screening of prospects before forwarding to the sales team.
- Cultivated trust with prospects through consistent follow-up communication and relationship-building tactics, leading to higher conversion rates over time.
- Developed strong rapport with potential clients, fostering long-lasting relationships and repeat business opportunities.
- Streamlined lead generation processes by utilizing CRM tools for efficient tracking and management of leads.
- Increased conversion rate with targeted outreach strategies, including email campaigns and cold calling.
- Assisted colleagues with their own lead generation tasks during peak times or when they needed support, contributing positively towards team success overall.
- Set up appointments with interested customers according to schedule availability.
- Utilized sales techniques to build customer interest and close sales.
- Made average of 200 outbound per day.
Education
Bachelor of Science - Computer Science
Bohol Island State University
Clarin, Bohol, Philippines 06.2015 - 03.2019
Skills
Continuous improvement
Goal oriented
Workforce management
Outbound sales
Call monitoring
Customer acquisition strategies
Lead sourcing
Persuasion techniques
Huntley and Commpeak software
Script adherence
Call scheduling
Script reading
Closing techniques
Active listening
Outbound calling
Teamwork
Multitasking
Timeline
Outbound Call Center Agent
Etc Electronic Transcription And Contact Solutions
08.2019 - 03.2026
Bachelor of Science - Computer Science
Bohol Island State University
06.2015 - 03.2019