Julie Torno Palo
Store Manager
Manama
Summary
Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.
Overview
15
15
years of professional experience
Work History
Store Manager
Marks and Spencer , Al Futtaim Group
Kingdom Of Bahrain
04.2021 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
Deputy Store Manager
Marks and Spencer, Al Futtaim Group
Dubai, United Arab Emirates
03.2018 - 04.2021
- Collaborated with the Store Manager to develop annual budgets, set sales targets, and monitor progress towards goals.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Coordinate people resources and activity to ensure right people on the right place to maximize productivity and drive Sales.
- Rotated merchandise and displays to feature new products and promotions.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Commercial Department Manager
Marks and Spencer , Al Futtaim Group
Dubai , United Arab Emirates
03.2009 - 03.2018
- Prepared detailed reports for management to clarify existing trends, review sales and inventory data and support shrink minimization and safety awareness.
- Partnered with merchandising team to plan and execute floor moves, merchandise placement, and overall sales set-
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
Education
Bachelor Of Science In Business Administration - Major in Business Management
East Central Colleges
San Fernando City , Philippines 03.2020
Skills
Team leadership and coaching
Managing complexity and Sales driven
Creative mindset and detailed oriented
Customer Response
Strategic thinker
Sales expertise
Team Building
Maximizing profitability
High level of motivation and enthusiasm and persistence
Accomplishments
- Recognize for loyal service award - November 2023.
- Store Manager of the Month - February 2022
- Launched Flipbook project in flagship store during pandemic -2020.
- Assigned short term Assignment in Qatar , managed the flat ship store -2020
- Exception award for 2016
- Recognized Best merchandising during Commercial manager conference 2015
- Recognized Best Team Player during Commercial Manager conference 2015
Additional Information
Birthday : 02/02/1978
Nationality : Filipino
Gender : Female
Marital Status : Married
Timeline
Store Manager
Marks and Spencer , Al Futtaim Group
04.2021 - Current
Deputy Store Manager
Marks and Spencer, Al Futtaim Group
03.2018 - 04.2021
Commercial Department Manager
Marks and Spencer , Al Futtaim Group
03.2009 - 03.2018
Bachelor Of Science In Business Administration - Major in Business Management
East Central Colleges