JOSEPH MENIL
BRGY. BAGUMBAYAN, STA. BARBARA, ILOILO,CAV
Summary
Dynamic leader with proven expertise in team supervision and problem-solving, honed across roles at prestigious establishments like Grand Tower Suites. Excelled in enhancing customer satisfaction and streamlining operations, demonstrating exceptional people management and relationship building. Achieved significant improvements in team performance and service quality, underpinning a career marked by dedication and achievement.
Overview
25
25
years of professional experience
Work History
Team Leader
Bread & Basket
11.2021 - Current
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
Coffee Shop/Banquet Hall Waiter
Grand Xing Imperial Suites
01.2020 - 10.2021
- Addressed guest concerns promptly and professionally, resolving issues while maintaining customer satisfaction levels.
- Elevated overall banquet experience by consistently delivering high-quality service that exceeded guest expectations.
- Enhanced guest satisfaction by providing exceptional service during banquets and events.
- Streamlined banquet operations by efficiently setting up and breaking down event spaces.
Banquet Supervisor
Grand Tower Suites
04.2016 - 01.2020
- Negotiated contracts with clients, resulting in increased revenue for the banquet department.
- Ensured compliance with all health, safety, and sanitation regulations while supervising banquet operations.
- Oversaw accurate billing processes for each event, ensuring prompt payment collection from clients.
- Provided exceptional customer service by promptly addressing guest concerns or requests during events.
Head Waiter
Iloilo Grand Hotel
03.2005 - 07.2016
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
- Successfully resolved customer complaints, ensuring satisfaction and maintaining a positive atmosphere.
- Supervised server staff and simultaneously served personal section of tables.
Head Waiter
Sarabia Manor Hotel
01.2000 - 03.2005
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Developed strong rapport with returning guests, leading to increased customer loyalty and positive reviews.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Supervised server staff and simultaneously served personal section of tables.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
Education
Bachelor of Science - Computer Engineering
Western Institute of Technology
Lapaz, Iloilo City03-1999
Pavia National High School
Evangelista Street, Pavia Iloilo03-1995
Sambag Elementary School
Brgy. Sambag, Jaro, Iloilo City03-1990
Skills
- Problem-solving
- Team supervision
- Team motivation
- Team building
- People management
- Documentation and reporting
- Relationship building
Timeline
Team Leader
Bread & Basket
11.2021 - Current
Coffee Shop/Banquet Hall Waiter
Grand Xing Imperial Suites
01.2020 - 10.2021
Banquet Supervisor
Grand Tower Suites
04.2016 - 01.2020
Head Waiter
Iloilo Grand Hotel
03.2005 - 07.2016
Head Waiter
Sarabia Manor Hotel
01.2000 - 03.2005
Bachelor of Science - Computer Engineering
Western Institute of Technology
Pavia National High School
Sambag Elementary School
Similar Profiles
Jordan RiddleJordan Riddle
Restaurant Hostess at Bread Basket Cafe & BakeryRestaurant Hostess at Bread Basket Cafe & Bakery
Janice WebbJanice Webb
Customer Service Cashier at Bread BasketCustomer Service Cashier at Bread Basket
Diana VillalobosDiana Villalobos
Assistant Manager at Bread BasketAssistant Manager at Bread Basket