Julita Siapno
Summary
As a dynamic Sales & Customer Service Professional, I am deeply committed to driving success and revenue growth through my results-oriented approach. My expertise lies in account management, where I excel in closing sales and performing strategic upsells. I take pride in my ability to forge and maintain strong relationships with clients, consistently turning them into loyal, repeat customers. My proven track record of success is a testament to my skill set, and I thrive in collaborative team environments where I can contribute to our collective achievements.
Overview
21
21
years of professional experience
Work History
Account Manager
Home Based Job
07.2015 - Current
- Built and maintained strong client relationships, aligning our services with the client's goals for shared success.
- Served as the main contact for clients, efficiently addressing and resolving their concerns to improve satisfaction.
- Negotiated contracts carefully to meet both client needs and our company's objectives.
- Stayed informed on industry trends to offer relevant advice to clients and support the growth of their accounts.
- Facilitated communication between the clients and the team, ensuring effectiveness for both parties.
- Handled client onboarding, collected essential data, and assisted in contract discussions and signing.
Senior Sales Representative/ Account Manager
RingCentral
09.2009 - 06.2015
- Skillfully managed a portfolio exceeding 1,000 client accounts, securing enduring partnerships and enhancing retention rates. Led new business development initiatives, markedly increasing revenue streams.
- Conducted comprehensive sales analytics and competitive market research to guide strategic planning.
- Specialized in consultative sales approaches, providing customized solutions that align with client requirements.
- Earned numerous accolades for exceptional sales accomplishments and performance milestones.
Outbound Sales
Superpages (SVI Connect/ Pacific Hub)
04.2003 - 07.2009
- Handled over [Number] outbound sales calls each day using autodialer software.
- Delivered constructive suggestions to supervisor for improving outbound sales development processes.
- Gathered customer data and updated CRM systems to drive outbound sales efforts.
- Handled over [Number] outbound sales calls per day to connect with cold and warm leads and promote [Type] offers.
- Performed outbound sales and follow-up calling activities.
- Created predictable sales pipeline by building strong outbound sales capability.
Education
No Degree - Basic Culinary
Center For Asian Culinary Studies
San Juan, Metro Manila, Philippines03.2014
No Degree - Caregiver
St. Augustine College of Nursing
Quezon City, Metro Manila, Philippines12.2013
Bachelor of Arts - BA Social Science (Area Studies)
University of The Philippines Manila
Manila, Metro Manila, Philippines05.2002
Skills
- Customer Service
- Sales Analysis
- Customer training
- Client Relationship Management
- Lead prospecting
- Account Management
- Client Relationship Building
- Upselling
- Sales Reporting
- Strategic Account Planning
- Customer Satisfaction
Vocational Courses
- Basic Skills in Cooking and Baking, Center for Asian Culinary Studies, 2014
- Caregiving, St Augustine College, 2012
School Background
University of the Philippines Manila, BA Social Science (Area Studies), 1998, 2002
References
References available upon request.
Languages
English
Advanced (C1)
Filipino
Bilingual or Proficient (C2)
Timeline
Account Manager
Home Based Job
07.2015 - Current
Senior Sales Representative/ Account Manager
RingCentral
09.2009 - 06.2015
Outbound Sales
Superpages (SVI Connect/ Pacific Hub)
04.2003 - 07.2009
No Degree - Basic Culinary
Center For Asian Culinary Studies
No Degree - Caregiver
St. Augustine College of Nursing
Bachelor of Arts - BA Social Science (Area Studies)
University of The Philippines Manila
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