JULIE M. BERMISA
Summary
Provides outstanding customer service through effective complaint resolution and trust-building strategies. Works collaboratively with team members to meet targets and ensure a safe, clean work environment. Enhances customer satisfaction by proactively identifying and addressing needs.
Overview
5
5
years of professional experience
Work History
Shuffler
Spiral Work Technologies Inc.
Pasay City
01.2018 - 01.2020
- Shuffled and inspected playing cards accurately and efficiently.
- Ensured fair gameplay by following casino procedures and security standards.
- Operated card shuffling machines and prepared decks for gaming tables.
- Replaced card decks quickly to keep games running smoothly.
- Maintained accuracy, speed, and attention to detail in a fast-paced environment.
F & B Attendant
City of Dreams Manila
04.2016 - 03.2017
- Provided courteous service through respectful communication and helpful guidance.
- Handle guest complaints with empathy and offer prompt solutions.
- Resolved customer queries by delivering clear communication and step-by-step guidance.
- Supported colleagues with various tasks to promote effective teamwork.
Bar Attendant
House Manila
Pasay
02.2015 - 08.2015
- Fostered a welcoming environment for customers by engaging in friendly conversations and attentive service. Increased repeat customers by 30%.
- Demonstrated full menu knowledge, recommending items aligned with customer preferences to enhance their experience.
- Monitored stock levels and conducted regular inventories, ensuring availability of drinks and preventing shortages.
Education
B.S. - Hotel and Restaurant Management
Our Lady of Fatima University
Quezon City01-2015
High school or equivalent -
Novaliches High School
Quezon City01-2008
Skills
- Service delivery
- Customer service
- Effective communication
- Proactive problem-solving
- Conflict resolution
- Team collaboration
- Accountability in teamwork
- Relationship management
- Time management
Personal Information
- Age: 38
- Height: 5'4"
- Weight: 58 kg
- Citizenship: Filipino
Training and Seminars
- Participation for Grand Food Tasting – The Buffet (October 16, 2014)
- Cacao Hotel (OJT) - February 28, 2015
- Shakey's (OJT) - May 27, 2014
CHARACTER REFERENCES
Jinky P. Miculob
Pit Supervisor
09059523885
Michelle M. Bermisa - Product Manager
Innovista Technologies Incorporated,
09283987445
Timeline
Shuffler
Spiral Work Technologies Inc.
01.2018 - 01.2020
F & B Attendant
City of Dreams Manila
04.2016 - 03.2017
Bar Attendant
House Manila
02.2015 - 08.2015
B.S. - Hotel and Restaurant Management
Our Lady of Fatima University
High school or equivalent -
Novaliches High School