Julie Ann Cobilla
Sales Support Supervisor
Pasig, Metro Manila,PH
Summary
Dynamic Sales Support Supervisor at Ecoshift Corporation with proven leadership in streamlining order management and enhancing customer satisfaction. Expert in cross-functional communication and inventory optimization, driving efficiency and reducing backorders. Recognized for problem-solving skills and fostering collaboration within teams to achieve sales goals and improve overall performance.
Overview
10
10
years of professional experience
2
2
years of post-secondary education
Work History
Sales Support Supervisor
Ecoshift Corporation
Pasig
02.2023 - Current
- Supervise three teams: Sampling, Sales Support Associate Group, and Replacement/Warranty
- Lead process improvement, initiatives and cross department and cross department coordination
- Streamlined the order management process for faster turnaround times, resulting in increased customer satisfaction.
- Conducted regular performance reviews for sales support staff, identifying areas for improvement and implementing appropriate action plans.
- Collaborated with the sales team to create customized proposals and presentations for high-value prospects.
- Enhanced sales team performance by providing timely and efficient support in handling customer inquiries.
- Served as a liaison between the sales team and other departments, facilitating smooth communication and collaboration on cross-functional projects.
Warehouse Coordinator
Ecoshift Corporation
Pasig
09.2018 - 01.2023
- Coordinated seamless communication between different departments for smooth order fulfillment across all stages of the supply chain process.
- Handled and monitored sample and replacement product requests from the Sales Team.
- Ensured timely preparation and release of items for client presentations and warranty-related replacements.
- Coordinated with the inventory teams to verify stock availability and item accuracy.
- Monitored 14-day return compliance for lent samples and followed up on overdue returns.
- Maintained proper documentation and tracking for after sales (warranty) replacement transactions
- Supported internal teams by resolving issues related to item availability and request discrepancies
Evaluator
Unistar Credit And Finance
Pasig
08.2015 - 09.2018
- Conducted physical evaluation of repossessed motorcycles (MFA accounts) using standardized checklist
- Assessed condition and appearance to generate automated classification results from A to F (Good to Bad)
- Performed online/remote evaluations through system uploaded photos from provincial branches
- Inputted data into company templates and prepared internal reports for documentation and audit
- Coordinated with Sales Team to provide unit classification and suggested pricing for customer inquiries
- Assisted in matching customer preferences with available based on unit condition
- Managed admin task including filing, data encoding, and maintaining evaluation records
Education
No Degree - Business Information Management
Asian Institute of Computer Studies
Commonwealth, Metro Manila, Philippines 06.2013 - 06.2015
Skills
Leadership & Team management
Problem-Solving & Decision-Making
Customer & Sales Support
Administrative Skills
Product Evaluation
Attention to detail
Customer Relations
Cross-functional communication
Aftermarket support
Teamwork and collaboration
Sales process management
Multitasking
Timeline
Sales Support Supervisor
Ecoshift Corporation
02.2023 - Current
Warehouse Coordinator
Ecoshift Corporation
09.2018 - 01.2023
Evaluator
Unistar Credit And Finance
08.2015 - 09.2018
No Degree - Business Information Management
Asian Institute of Computer Studies
06.2013 - 06.2015
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