Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Julie-Anne Pancho

Julie-Anne Pancho

Customer Service And Sales Associate
Bacolod City

Summary

Analytical, detail-oriented professional with 7 years of extensive experience in providing exceptional customer service, administering customer transactions, and promoting company offerings in bank,restaurant and BPO industry. Well-versed in multi-tasking, demonstrating an outstanding aptitude to manage and balance a variety of tasks in a fast-paced environment.

Overview

8
8
years of professional experience
4
4
years of post-secondary education

Work History

Customer Service & Sales Associate

Bank of the Philippine Islands, BPI
Bacolod
11.2019 - Current


  • Ace awardee in VISAYAS and MINDANAO division 2022
  • Negros Ace Awardee 2022
  • Top 5 Ace Awardee in VISMIN division 2021
  • Top referrer of Negros 1 division of Visayas 2021
  • Collects outstanding negative balances on clients’ accounts to avoid bank overdrafts
  • Provides solutions and suggests alternatives to clients in line with the bank’s T&C in settling their outstanding balances, past due or any unsettled amount
  • Tellering
  • Leverage organizational and prioritization abilities, coupled with superior attention to detail to efficiently process 20+ transactions per hour, attending to 50+ customers on a daily basis
  • Establish strong credibility with clients by providing accurate information to address concerns regarding their accounts and other bank products, resulting in achieving the highest rate of customer loyalty and retention.
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Evaluated client financial positions and identified most appropriate banking products.
  • Opened, closed, and updated accounts for customers.
  • Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
  • Provided advice on different bank products .
  • Educated customers on features and benefits of banking products and services.
  • Contact : -Ma.Theresa kimpo +63 917 799 4743

Assistant Restaurant Manager

Jollibee, Bacolod City
04.2016 - 10.2019
  • The leading quick service restaurant in the Philippines
  • FSC awardee, Our team was awarded for being one of the best restaurant branch in providing gold standard in food, service and cleanliness aspect
  • Created and implemented efficient CAYGO system of service crew to maintain store's 'WOW' look and feel
  • Conducted cross audit to other branches
  • Handling customer inquiries and complaints
  • Making improvements to the running of the business and developing the restaurant such as creating strategic planning with the team
  • Making beginning, end of day, inventory, sales reports.
  • In-charge of the petty cash funds of the branch
  • Created game plans to achieve sales target during my shift
  • Achieved 92% achievement rate during audit in my designated KRA
  • Contact : -Michelle Genelaso 09985606768.

Customer Service Representative

CONVERGYS
Bacolod City
05.2015 - 01.2016
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Promptly responded to inquiries and requests from prospective customers.

Education

Bachelor Of Science In Business Administration - Financial Management

VMA Global College
Bacolod City, Negros Occidental
06.2011 - 03.2015

Skills

Strategic sales knowledge

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Additional Information

  • Cum Laude, Presidential awardee, IWAG awardee, Editor-in-Chief in campus publication, consistent dean’s list, BSBA Service awardee.

Timeline

Customer Service & Sales Associate

Bank of the Philippine Islands, BPI
11.2019 - Current

Assistant Restaurant Manager

Jollibee, Bacolod City
04.2016 - 10.2019

Customer Service Representative

CONVERGYS
05.2015 - 01.2016

Bachelor Of Science In Business Administration - Financial Management

VMA Global College
06.2011 - 03.2015

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Julie-Anne PanchoCustomer Service And Sales Associate