JULIE ANN CANTILLO ADECER
Pasig City
Summary
Telecommunications Engineer with 16+ years of experience in network operations, maintenance, and optimization of complex wireless networks, including cellular (2G, 3G, 4G, 5G), and other radio frequency (RF) technologies, utilizing deep expertise in network architecture, performance monitoring and troubleshooting.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Network Professional Specialist - Wireless
DITO TELECOMMUNITY CORP.
Taguig, Metro Manila, Philippines
08.2024 - Current
- Provided technical support to Level 1 Engineers for any radio access-related concerns
- Handles customer complaints, incident tickets and provide initial isolation
- Attend Field Engineers’ service requests and provide necessary configurations
- Managed weekly reports, analyzing and interpreting the data of faults to measure the KPIs and SLAs and implement necessary solutions
- Coordinating with different vendors in providing network support and alarm analysis if needed
Network Monitoring Specialist
DITO TELECOMMUNITY CORP
Taguig, Metro Manila, Philippines
06.2020 - 08.2024
- TEAM LEAD
- Effectively managed and directed a team of 6 employees and oversaw the day-to-day operations
- Primary point of contact during shift duty
- Led weekly team meeting to present the performance of Network Faults and Outages
- Proactive 24/7 network monitoring and alarm detection
- Experienced in handling alarms from Huawei, ZTE and Nokia equipment
- Knowledgeable in Wireless Communication Technologies such as 4G, 5G, IPRAN Transmission, Microwave, BTS and Power DC Network Elements and has a better understanding of its concepts as well as end-to-end troubleshooting and isolation
- Managed customer inquiries and complaints through Customer Fault Tickets (CFT) in INMS tool
- Collaborated with other departments to resolve network issues such as Network Construction, Optimization, Customer Support, Enterprise Group and Field Engineers
- Point of contact of NDRRMC and NTC in compliance with Emergency Alerts and Warning Messages (EAWM) in dissemination to DITO subscribers
Expert, Engineer
GLOBE TELECOM INC.
12.2019 - 06.2020
- Proactive monitoring and end-to-end troubleshooting of network faults and alarms from different domains; Radio Access, Wireline /Broadband, Transmission and EG networks via M2000, U2000 and U2020
- 24/7 alarm handling of LTE, 2G and 3G Network Elements
- Handles Huawei and Nokia MSAN, Wireline, GPON and ECI XDM via U2000 and E-Ops
- Knowledgeable in handling Huawei CX routers, AN/AGG links and IPRAN elements
- Provides first line technical isolation and restoration such as remote reset, rehoming and rerouting
- Coordinates and provides technical support to respective teams (e.g Field Operations Engineer, NOC Engineers and Technical Support Center)
- Experienced in handling and analysis of KPI and RTWP
- Create and supervise tickets for network faults and outages thru Clarity Database and ICD via Maximo
- Supported change management activities and configuration such as BTS software and hardware upgrades
Senior Engineer
SMART COMMUNICATIONS INC.
Paranaque, Metro Manila
10.2013 - 09.2019
- Proactively receive and detect network faults and coordinate with other discipline (CORE, TRANSMISSION and CONFIG) in a 24x7 working environment
- Handle network outages and alarms of GSM, WCDMA, FDLTE from multi-vendor NMS platforms (Nokia NetAct, Huawei U2000, U2020, M2000, Ericsson Citrix Client and Ericsson Network Management)
- Knowledgeable and experienced in handling Extreme Switch X465, NE40 router, Ericsson SCXB and SMXB router
- Experienced in handling Splunk for proactive monitoring and detection
- Performs problem management and end to end isolation and troubleshooting
- Provides technical support to Field Engineers and third-party vendors
- Prepares detailed reports of daily network alarms and outages
- Handles customer issues based on queued tickets and provide abrupt solutions
Junior Cadet Engineer
DIGITEL MOBILE PHILIPPINES INC. (SUN CELLULAR)
05.2011 - 09.2013
- Senior Cadet Engineer (Dec 2011 – April 2012)
- Associate Engineer (May 2012 – April 2013)
- Senior Engineer (May 2013-September 2013
- Base Station Subsystem fault and network monitoring of 2G and 3G network elements via Huawei M2000 (BTS3012, BTS3012A, BTS3900, BSC32, BSC6000 and BSC6900) and Ericsson OOS; Citrix ICA Client SUNOS 510
- Isolates alarms concerning CX routers and switches via Huawei U2000
- Prepares precise daily outages report
- Alarm handling for the Base Station Subsystem (BSS) and preliminary troubleshooting
- Issue trouble ticket via BMC Remedy tool to specific groups and report isolated fault depending on the detected problem (hardware, transmission, power, environmental)
- Consistent coordination with Field Engineers and other resolving unit during isolation of faults/outages until restored
- Coordinates with the BTS O&M and Project Implementation personnel during site integration, BIS audit or site acceptance test
Technical Assistant
GLOBE TELECOM UNDER EXPERCS INC
08.2008 - 01.2010
- Assist Field Technician in handling restoration of Globe Innove Broadbands and Wirelines
- Provides fault tickets for technical complaints
Education
BS Electronics Engineering -
Pamantasan Ng Lungsod Ng Pasig
04-2008
Skills
- Network Engineering
- Technical
- Leadership
- Cybersecurity
Certification
- Information Technology Infrastructure Library (ITIL) version 4, 01/2024
- Cisco Certified Networking Associate (CCNA), 12/2016
Awards
Employee Excellence Awardee, 01/2022, DITO Telecommunity Inc
Training
- Lean Six Sigma White Belt, 02/2025
- Security+ SY0-701, 11/2024
- People Handling Skills: Leadership Masterclass, 09/2024
- Linux Essentials and Basic Systems Admin, 02/2015
- Sun Cellular Technical Cadetship Training (Suntech), 06/2011
Timeline
Network Professional Specialist - Wireless
DITO TELECOMMUNITY CORP.
08.2024 - Current
Network Monitoring Specialist
DITO TELECOMMUNITY CORP
06.2020 - 08.2024
Expert, Engineer
GLOBE TELECOM INC.
12.2019 - 06.2020
Senior Engineer
SMART COMMUNICATIONS INC.
10.2013 - 09.2019
Junior Cadet Engineer
DIGITEL MOBILE PHILIPPINES INC. (SUN CELLULAR)
05.2011 - 09.2013
Technical Assistant
GLOBE TELECOM UNDER EXPERCS INC
08.2008 - 01.2010
BS Electronics Engineering -
Pamantasan Ng Lungsod Ng Pasig