Summary
Overview
Work History
Education
Skills
Career Highlights
IT Competencies & Systems Experience
References
Timeline
Generic

Julie Ann Abella

Senior Administration And Compliance Officer
Cebu City, Province of Cebu

Summary

Highly motivated and detail-oriented professional with a strong background in administration and hands-on experience in RTO compliance. Skilled in preparing for and supporting audits, managing regulatory reporting obligations (ASQA, DEWR, DESBT, TCSI, VSL, ANMAC), and maintaining accurate and confidential records. Contributed to aligning policies and processes with compliance standards, including the transition to the Standards for RTOs 2025. Strong organisational and communication skills with a proven ability to contribute to continuous improvement and compliance outcomes.

Overview

19
19
years of professional experience

Work History

Admin and Quality Officer / Compliance Support

People Partners Inc.
09.2024 - 08.2025
  • Assisted with student enrolments by providing course information, reviewing enrolment forms and transcripts, verifying that all course entry requirements were met, accurately entering applications into Wisenet, uploading associated documents, ensures completion of enrolment and orientation checklists, and scheduling follow-up dates to ensure compliance and seamless onboarding.
  • Monitored and followed up on sales prospects, ensuring timely and effective communication with students.
  • Managed and tracked Credit Transfer and RPL requests, ensuring timely progression and completion in line with RTO policies.
  • Processed withdrawals, deferrals, suspensions, cancellations, and course extensions.
  • Facilitated communication between students, trainers, and other departments to resolve enquiries and provide guidance on course requirements and policies.
  • Maintained accurate and audit-ready student records in line with ESOS, CRICOS, and RTO compliance requirements.
  • Managed AVETMISS (quarterly and annual) reporting submissions via NCVER.
  • Created Training and Assessment Strategy (TAS) templates for academic teams.
  • Attended to overflow phone calls, managed shared inboxes, and directed enquiries to appropriate staff.
  • Coordinated meetings (student review, academic, staff, and industry engagement), prepared minutes, and monitored action items.
  • Extracted and organised reports for the RTO Director to meet compliance and regulatory reporting obligations.
  • Collaborated with academic and student services teams to ensure adherence to RTO policies, procedures, and regulatory obligations including scheduled review of TAS, TARs, DAPs, sessions plans and other training and assessment tools, staff PD logs and skills matrices.
  • Reviewed and updated policies and procedures, transitioning them to align with the Standards for RTOs 2025 and providing recommendations to management for compliance improvements.
  • Collected and analysed evidence of learning outcomes, stakeholder, employer, and student feedback, summarising findings to inform continuous improvement, risk identification, and monitoring of action items.
  • Supported internal audits by reviewing systems, identifying gaps, and tracking follow-up actions to ensure effective resolution.
  • Monitored student progress, wellbeing, and enrolment changes, ensuring communication and reporting in line with ESOS and RTO obligations.
  • Ensured course information, flyers, and marketing materials were accurate, up-to-date, and aligned with training.gov.au and ASQA requirements.
  • Maintained professional knowledge by attending ASQA, CRICOS, ESOS, and other compliance webinars, workshops, and industry events (PD log and certificates available upon request).
  • Provided timely compliance updates and reminders to the RTO Director to support governance and regulatory adherence.
  • Ensured compliance with industry regulations and standards by maintaining up-to-date knowledge of best practices and participating in relevant training programs.
  • Conducted root cause analysis to identify opportunities for improvements in manufacturing processes, leading to better overall product quality.
  • Maintained detailed documentation of all quality control activities, ensuring easy access to relevant information for audit purposes and ongoing process improvement efforts.
  • Promoted a proactive approach towards problem-solving within the team by encouraging open communication and collaboration among colleagues.

Senior Administrations Officer

MicroSourcing Philippines Inc.
06.2023 - 08.2024
  • Managed more than 624 students in a collaboration with a team of 3 administration staff.
  • Handled daily student inquiries via phone and email, checking funding eligibility for Certificate 3 Guarantee (C3G), Higher Level Skills (HLS) and User Choice funding.
  • Reviewed applications and followed up with students for the required funding documentation, identifications, and/or payments (Fee-for-service & non funded), SQW, SCOW.
  • Processed enrolments in a timely manner.
  • Consistently adhered to and played a role in designing internal work instructions.
  • Managed administrative tasks for trainers, providing regular course and student updates.
  • Monitored and followed up for unit completion throughout the student journey.
  • Accurately result units with correct funding data.
  • Understanding and rectification of AVETMISS data errors.
  • Issued certificates upon successful completion of the course.
  • Oversaw and supported other team members, shouldering additional workload as needed.
  • Played a key role in ensuring client satisfaction and maintaining positive relationships.
  • Reporting and Analysis - reports on student enrolment trends, course progression, completion rates, units count and other key metrics for management review and decision-making.

Executive and Finance Administration

ConnectATM and ATM Brokerage
06.2022 - 06.2023
  • Executive Assistant to the CEO - Providing administrative support to executives, including email and calendar management, meeting coordination, travel arrangements, and confidential correspondence.
  • Brokerage Administration - Coordinating trade executions, ensuring timely and accurate processing of transactions, and monitoring settlement activities.
  • CRM Automation & Integration (Copper).
  • Bookkeeping & Credit & Collection through QuickBooks Online.
  • Managing documentation related to client transactions, account statements, and regulatory filings, maintaining accurate records.
  • Build of Materials (BOM) Creation, Cost Estimation and Project Coordination.
  • Identifying opportunities to streamline processes, improve accuracy, and enhance efficiency in estimating and BOM creation.
  • Mentored team members or conducted training sessions on estimating techniques, BOM management, or procurement strategies.
  • Implementing best practices and standardizing procedures to optimize workflow and minimize errors.
  • Provides excellent Customer service when attending to phone calls, providing chat support through Drift, and emails.

Project Administrations Officer

BSA Solutions Inc.
11.2021 - 05.2022
  • Successfully coordinated multiple projects simultaneously, ensuring adherence to timelines, budgets, and quality standards.
  • Established robust communication channels with stakeholders, resulting in improved clarity, alignment, and satisfaction throughout project phases.
  • Maintained accurate project documentation and reports, facilitating comprehensive project reviews and audits.
  • Ensured project deliverables met or exceeded quality standards, resulting in high client satisfaction scores and repeat business opportunities.
  • Researched and provided support to merchants with their existing solution with the purpose of integrating it with our processing services.
  • Fostered a collaborative team environment, leading to enhanced team cohesion and productivity, contributing to successful project outcomes.
  • Facilitates and schedules training for prospects and existing merchants and clients.
  • Creates monthly newsletter via HubSpot, MailChimp to release marketing updates.

Contract Manager

Go-Virtual Assistants Inc.
07.2019 - 11.2021
  • Receives and processed loan based on the business’ creditworthiness, financial history and behavior.
  • Streamlined credit assessment processes, reducing turnaround time for credit decisions from weeks to days, improving customer satisfaction and efficiency.
  • Managed a portfolio of clients or accounts, optimizing credit limits and terms to maximize profitability while minimizing credit risk exposure.
  • Implemented strategies to improve communication and understanding with clients.
  • Facilitated Novations Process (change of ownership). Successfully completed the change of ownership process within established timelines and budget constraints, achieving strategic objectives and enhancing long-term organisational stability and growth.
  • Developed training programs for team members on credit risk assessment techniques and best practices, improving overall team performance and knowledge.
  • Led successful audits and quality assurance reviews of credit profiling processes, ensuring adherence to industry standards and best practices.

Team Lead - Credits & Collections

WIPRO BPO Philippines
08.2015 - 07.2019
  • Exceeded collection targets consistently, achieving 37% increase in collections year-over-year while maintaining customer satisfaction.
  • Successfully led a team of 12 credit and collection professionals, achieving a 88% increase in productivity through effective delegation, mentoring, and performance management, reduction in overdue accounts receivable and improving cash flow for the organisation.
  • Implemented streamlined credit evaluation and collection processes resulting to enhanced workflow efficiency and increased customer satisfaction.
  • Shared best practices to team members on effective negotiation techniques, and customer service skills, enhancing team competency and performance.
  • Developed and maintained strong relationships with key customers and stakeholders, resolving disputes and negotiating payment plans to improve collections.
  • Produced comprehensive reports and analysis on credit and collection metrics, Month to date and Year to Date aged debt status, and End of Day performance reports for management’s strategic decision making.
  • Ensured compliance with regulatory requirements and internal policies in credit and collection practices, minimizing legal and financial risks for the organisation.
  • Collaborated with sales, finance, and legal teams to resolve complex credit issues and develop strategies to mitigate credit risks while supporting business growth.
  • Awarded as Top Lead for two consecutive years before leaving the company.

Sales Account Manager

Ardent Networks Inc.
05.2013 - 08.2015
  • Achieved and exceeded sales targets consistently, driving regional revenue growth by 28% year-over-year through effective prospecting, lead generation, and closing deals.
  • Developed and executed successful client acquisition strategies, expanding the customer base and penetrating new markets within the IT infrastructure sector.
  • Demonstrated expertise in solution selling, aligning IT infrastructure products and services with client needs and business objectives to drive value and customer satisfaction.
  • Managed key accounts, building strong relationships with decision-makers and stakeholders to understand their IT infrastructure requirements and deliver tailored solutions.
  • Implemented cross-selling and upselling strategies, increasing average deal size and enhancing profitability by promoting complementary IT products and services.
  • Maintained a healthy sales pipeline, leveraging CRM tools to track opportunities, prioritize activities, and forecast accurately to meet quarterly and annual sales targets.
  • Conducted competitive analysis and market research to stay informed about industry trends, competitor offerings, and customer needs, positioning products effectively in the market.

Regional Account Manager (Inside Sales)

Lexmark International Inc.
07.2011 - 03.2013
  • Responsible for managing relationships with key accounts within a specific geographic region.
  • Developed deep understanding of printer products and services, effectively communicating product features, benefits, and value propositions to prospects.
  • Successfully created and rolled out marketing campaigns for products and services through remote communication channels, such as phone calls, emails, and virtual meetings.
  • Developed and nurtured strategic relationships with key accounts, expanding business opportunities and securing long-term partnerships.
  • Positioned printer products and solutions effectively, aligning reseller needs with company offerings to deliver customized solutions and drive customer satisfaction.
  • Collaborated with internal teams such as marketing, product management, and technical support to develop tailored solutions, address reseller issues and support sales efforts.

Technical Support Specialist

Sykes Asia Inc
10.2006 - 03.2011
  • Providing customer support and assistance via phone, emails and chat, resolving issues and enquiries in relation to both hardware and software products.
  • Identifying and diagnosing technical problems, troubleshooting errors, and providing timely solutions to restore functionality.
  • Accepts escalations from Level 1 Technical Support Representatives.
  • Achieved high first-call resolution (FCR) rates or reduced average handling time (AHT) through efficient problem-solving techniques and expertise.
  • Developed expertise in specific software applications, systems, or technologies, becoming a go-to resource for challenging technical issues within the team.

Education

Bachelors Degree - Major in General Business Management

CEBU INSTITUTE OF TECHNOLOGY UNIVERSITY
Cebu City, Province Of Cebu, Philippines
01.2011

High School Diploma -

Cebu International Distance Education College
Cebu City, Province Of Cebu, Philippines
01.2005

Skills

  • Enrolments & Student Services - Management of FFS, C3G, HLS, SQW and User Choice enrolments, student applications, enquiries, result processing and certification issuance
  • Compliance & Audit Support - Internal audits, evidence collection, gap and risk analysis, VET reporting, and supporting continuous improvement
  • Database & Records Management - Skilled in CRM, LMS, SMS, QMS, DMS; maintaining student and admin records, preparing compliance documents, managing calendars and meetings
  • Communication - Copy editing, proofreading, website/social media content, high-volume email management, inbound/outbound calls, and strong interpersonal skills with diverse stakeholders
  • Finance Support – Accounts receivable/payable, invoicing, reconciliation, and debt collection
  • Work Ethic – Recognised for dedication, reliability, and a professional yet approachable manner
  • Multitasking – Ability to manage multiple priorities under pressure, while meeting deadlines

Career Highlights

  • Led compliance transition – Directed the review and update of policies, procedures, and systems to align with the Standards for RTOs 2025 and ASQA outcome standards.
  • Secured accreditation – Supported the RTO Director in achieving five years’ course accreditation for the Diploma of Nursing through ANMAC approval.
  • Strengthened marketing compliance – Ensured RTO marketing materials met ASQA requirements, contributing to increased referrals and enrolments.
  • Streamlined compliance systems – Improved continuous improvement, audit processes, industry engagement, and staff professional development tracking.
  • Optimised Wisenet use – Implemented automation, templates, student reporting frameworks, and enrolment/placement checklists, enhancing compliance monitoring.
  • Enhanced documentation standards – Refined academic and clinical progress notes to strengthen evidence of industry consultation and compliance reporting.
  • Professional development – Attended ASQA webinars and workshops on transitioning to the Standards for RTOs 2025.
  • Expanded compliance knowledge through networks – Participated in online network events and compliance webinars hosted by ASQA, ITECA, the TAE Institute, and other key bodies.
  • Improved administration efficiency – Introduced digital signing for enrolments and compliance forms, cutting office supply costs by 15% while improving turnaround time.
  • Customer service recognition – Maintained a 98% satisfaction rating in quarterly student and trainer feedback surveys.
  • Leadership in finance – Progressed from Senior Credit Controller to Team Leader, fostering collaboration and continuous improvement.

IT Competencies & Systems Experience

  • RTO - NCVER portal, Wisenet SMS, Novacore DMs, Immi Account, eSkilled (Moodle) LMS , Catapult LMS, eSkilled SMS, PowerPro SMS, DESBT Partner Portal, USI.gov.au for providers, VEVO Check, LLN Robot, BKSB QCAA, AASN SRTO Portals, WooCommerce , Jotforms, Training.gov.au
  • Finance & Credit Management Systems - Xero, Quickbooks Online, Stripe Connect, EziDebit, SAP ERP, SAP Business One, NetSuite, Oracle, Citrix, ABN lookup, ASIC site, Equifax, CreditorsWatch, Dun & Brunswick
  • Communication & Calendar Management Systems - Microsoft 365, Microsoft Outlook, Microsoft Calendar, MSTeams, Gmail, Google Calendar, Google Meet, Calendly, Zoho Mail & Calendar, Zoom, Salesforce Inbox, Drift, Slack, Cisco Webex, Skype for Business,
  • Project Management - ClickUp, Trello, Monday.com, Asana, Miro, Microsoft Visio
  • Sales and Marketing - Canva, Youtube, LinkedIn, Facebook, Instagram, Wordpress, Hubspot, Mailchimp, Klenty, Wisenet Sales+, CRM salesforce, Freshworks, Copper, Zendesk
  • Misc Admin Tools - Microsoft Office Tools, Microsoft 365, Sharepoint, Google WorkSpace, OneDrive, HelloSign, AdobeSign

References

  • Judy Ann Madronino

     Talent Relations Manager 

     PeoplePartners Inc.

     8A IBM Plaza Eastwood, 

     Quezon City, PH, 1110

    Judyann.m@peoplepartnersbpo.com, 

    +639985764128

  • Joyce Ave Alagar

     Talent Relations Manager 

     PeoplePartners Inc.

     8A IBM Plaza Eastwood, 

     Quezon City, PH, 1110

     joyceave.a@peoplepartnersbpo.com

     +639985764128

  • Sarah Jane Bray

     Executive Director

     The ASE Group

     Brisbane City, QLD, 4000, AUS

     sarah@ase.edu.au

     0408866128

  • Monique Siri

     Team Leader, Quality & Compliance

     Deaf Connect, Brisbane, QLD, AUS

     monique.siri@gmail.com

    +61 450 373 880

  • Michelle Arceo

     Account Manager

    MicroSourcing Philippines Inc., 

    6th floor 1880 Bldg. 

    East wood Cyberpark, Bagumbayan, 

    Quezon City, PH

   michelle.arceo@microsourcing.com

+639213608059

Timeline

Admin and Quality Officer / Compliance Support

People Partners Inc.
09.2024 - 08.2025

Senior Administrations Officer

MicroSourcing Philippines Inc.
06.2023 - 08.2024

Executive and Finance Administration

ConnectATM and ATM Brokerage
06.2022 - 06.2023

Project Administrations Officer

BSA Solutions Inc.
11.2021 - 05.2022

Contract Manager

Go-Virtual Assistants Inc.
07.2019 - 11.2021

Team Lead - Credits & Collections

WIPRO BPO Philippines
08.2015 - 07.2019

Sales Account Manager

Ardent Networks Inc.
05.2013 - 08.2015

Regional Account Manager (Inside Sales)

Lexmark International Inc.
07.2011 - 03.2013

Technical Support Specialist

Sykes Asia Inc
10.2006 - 03.2011

Bachelors Degree - Major in General Business Management

CEBU INSTITUTE OF TECHNOLOGY UNIVERSITY

High School Diploma -

Cebu International Distance Education College

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Julie Ann AbellaSenior Administration And Compliance Officer