JULIE-ANN JIMENEZ
CarCar City
Summary
-To secure a challenging position in a reputable organization to expand my learnings, knowledge, and skills. -Secure a responsible career opportunity to fully utilize my training and skills, while making a significant contribution to the success of the company. -To make use of my interpersonal skills to achieve goals of a company that focuses on customer satisfaction and customer experience.
Experienced with managing customer relations and delivering exceptional service. Utilizes effective communication and empathy to address and resolve issues promptly. Knowledge of best practices in customer service ensures consistent, positive interactions.
Developed expertise in customer communication and problem resolution in fast-paced service environment. Demonstrates strong interpersonal and technical skills, including proficiency with CRM software. Seeking to transition into new field where these skills can be effectively utilized and further developed.
Overview
7
7
years of professional experience
Work History
Customer Experience Representative
AtoX | Cebu Central Visayas Philippines
04.2024 - Current
- Resolved technical issues for members via phone, email, and chat, provided product training, troubleshooting guidance, and software updates
- Facilitated smooth issue resolution by maintaining clear lines of communication between customers and relevant departments.
- Analyzed customer feedback data, identifying areas for improvement and implementing necessary changes.
- Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
- Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution.
Customer Service Associate CSR
Nowcom Global Services | Pasig Central Luzon Philippines
11.2023 - 04.2024
- Delivered empathetic and professional communication regarding financial obligation
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled billing and payment issues by following guidelines and resolving disputes.
- Enhanced customer loyalty by providing empathetic and efficient resolution to issues
- Handled complex billing issues, ensuring accurate invoicing and prompt resolution of discrepancies.
Customer Service Supervisor
XTRENTY SERVICES INC.
04.2021 - 09.2023
- Worked in accordance with company values to achieve future goals
- Coordinated with other departments to ensure seamless customer experience.
- Optimized staff scheduling to ensure coverage during peak hours, improving customer access.
- Monitored and analyzed call metrics to identify trends and areas for process enhancement.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
Customer Service Specialist
CENTRUNI BUSINESS PROCESS OUTSOURCING SERVICES
11.2020 - 04.2021
- Resolved Order issues, processed refunds, collaborated with logistics team to resolve shipping concerns and provided product information
- Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
- Tracked customer interactions using CRM software, helping the team identify trends and areas of improvement in service delivery
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Investigated and resolved accounting, service and delivery concerns.
Customer Service Representative
TELETECH
02.2019 - 03.2019
- Provide exceptional customer service scheduling appointments and resolving queries efficiently
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Investigated and resolved customer inquiries and complaints quickly.
Associate Customer Support
TECH MAHINDRA
09.2017 - 12.2018
- Provided exceptional customer service to online shoppers in UK, resolving issues and ensuring satisfaction
- Patched software and installed new versions to eliminate security problems and protect data.
- Researched and identified solutions to technical problems.
- Promoted purchase of service contracts and warranties by detailing benefits of each to customers.
Education
BSED - Undergraduate
University of the Visayas
03.2015
Skills
- Call center experience
- Appointment scheduling
- Proficient in Handling Complaints
- Customer education
- Returns processing
- CRM software
- Warranty Product Knowledge
- Teamwork and collaboration
- Customer service
- Time management
- Problem-solving skills
- Exhibits Professionalism in High-Stress Situations
Accomplishments
- Achieved Result by completing Task with accuracy and efficiency.
Languages
English
Advanced (C1)
CONTACT
- PHONE: +639553607033
- EMAIL: Juliebikini13@gmail.com
- Kalindoy Liburon CarCar City Cebu
Timeline
Customer Experience Representative
AtoX | Cebu Central Visayas Philippines
04.2024 - Current
Customer Service Associate CSR
Nowcom Global Services | Pasig Central Luzon Philippines
11.2023 - 04.2024
Customer Service Supervisor
XTRENTY SERVICES INC.
04.2021 - 09.2023
Customer Service Specialist
CENTRUNI BUSINESS PROCESS OUTSOURCING SERVICES
11.2020 - 04.2021
Customer Service Representative
TELETECH
02.2019 - 03.2019
Associate Customer Support
TECH MAHINDRA
09.2017 - 12.2018
BSED - Undergraduate
University of the Visayas
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