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Hi, I’m
Juli Ann Platero
Client Services Associate
Manila,National Capital Region
Summary
Successful Client Services Associate with 6 years of experience addressing customer and client requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.
Overview
9
years of professional experience
2
years of post-secondary education
Work History
Xpedite IncRemote
Client Services Associate
05.2019 - Current
Job overview
- Initiate outbound phone calls for one of the leaders in staffing and human resources in Hawaii, USA using BRIA soft phone
- Sending emails and reminders to newly hired employees using MS Outlook
- Obtains necessary information from newly hired employees to initiate Quick Hire link or form using Salesforce CRM
- Tracks all calls and emails using MS Excel and Salesforce for auditing and reporting purposes
- Escalates calls to HR specialists using Chatter in Salesforce when necessary and appropriate
- Complying with turnaround time, productivity, and quality standards
- Connects to Net Extender for remote access and maintains updated communications with clients using MS Outlook, Salesforce, and phone calls.
Lyon AssociatesManila
Client Services Associate
06.2016 - 05.2019
Job overview
- Handled inbound calls from one of the leading fast food chains in Hawaii, USA
- Take orders over the phone and process them using POS
- Manage and resolve customer complaints
- Provide customers with product information
- Research required information using available resources
- Route calls to supervisor for escalation or appropriate branch when necessary
- Follow-up customer calls where necessary
- Document all call information according to standard operating procedures
- Complete call logs and produce call reports using MS Excel
ConvergysManila
Customer Service Representative
10.2015 - 01.2016
Job overview
- Handled inbound calls for a healthcare account from healthcare providers and/or assistants
- Research required information using available resources
- Manage and resolve customer complaints regarding healthcare provider's claims
- Provide healthcare providers and or assistants with details regarding members' benefits
- Identify and escalate priority issues, and route calls to the appropriate person of authority
- Follow up on customer calls where necessary by doing an outbound call
- Document all call information according to standard operating procedures
- HIPAA compliant
OmakaseQuezon City
Waitress And Cashier
02.2013 - 11.2014
Job overview
- As waitress; Greeting guests and taking drink and food orders
- Staying attentive to the needs of guests in the dining area
- Delivering food from the kitchen to the guests
- Ensuring the food order is made correctly by kitchen staff and looks presentable for guests
- Following health code standards with regards to the handling of food
- Performing shift duties like delivering racks of cups to the service station, rolling silverware, pre-bussing tables, wiping tables, removing debris, and more
- As cashier; Receive payments and present changes to customers
- Pack food items and fill beverage cups
- Function as the host of the restaurant
- Make reservations for customers
- Receive food checks from waiters or customers
- Appeal to impatient or irritated customers, especially during rush hours
- Manage the register, including all credit card and cash operations
- Ensure a balance of the register at the end of the shift or working period
ArmyNavy Burger + BurritoBonifacio Global City
Cashier
12.2011 - 01.2013
Job overview
- Greet customers and serve food and beverages with a consistently positive and helpful attitude, including answering questions about the menu
- Input orders into a point-of-sale system and accept payment using a credit card reader or cash register, calculating change accurately and quickly as required
- Work together with the kitchen team to prepare food while following cooking instructions, safety procedures, and sanitary requirements
- Ensure restaurant cleanliness daily by clearing tables, returning trays to the kitchen, sweeping and mopping floors, washing and sanitizing kitchen utensils, and servicing restrooms
- Communicate effectively with team members and management to create work schedules and resolve any interpersonal issues as as needed
- Handle guests’ concerns and complaints professionally and calmly to resolve problems according to restaurant policy
- Maintain a neat and tidy appearance by wearing a uniform and adhering to a corporate dress code
Education
ABE International College Of Business And AccountancyQuezon City
Associate's Degree from Hotel And Restaurant Management
06.2007 - 05.2009
Skills
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Interests
E-Commerce
Photography
Photo and Video Editing
Timeline
Client Services Associate
Xpedite Inc
05.2019 - Current
Client Services Associate
Lyon Associates
06.2016 - 05.2019
Customer Service Representative
Convergys
10.2015 - 01.2016
Waitress And Cashier
Omakase
02.2013 - 11.2014
Cashier
ArmyNavy Burger + Burrito
12.2011 - 01.2013
ABE International College Of Business And Accountancy
Associate's Degree from Hotel And Restaurant Management
06.2007 - 05.2009
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