Juliana Patricia Lejarde
Imus, Province Of Cavite
Summary
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
7
7
years of professional experience
Work History
Technical Support Representative
Concentrix
10.2022 - Current
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Managed challenging customer situations with diplomacy and professionalism, often turning negative experiences into positive outcomes.
Small Business Owner
Shopee
10.2020 - 03.2022
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
- Created financial plans and budgets to optimize resources, track expenses, and ensure profitability.
- Promoted business via social media to generate leads and maximize brand identity.
Customer Service Representative
FIS
06.2017 - 08.2017
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Education
Bachelor of Science - BACHELOR OF SCIENCE IN INTERNATIONAL TRAVEL AND TO
Centro Escolar University
Manila, Metro Manila, Philippines 04.2001 -
Bachelor of Science - BACHELOR OF SCIEND IN INTERNATIONAL TRAVEL AND TOU
Lyceum of The Philippines University
Manila, Metro Manila, Philippines 04.2001 -
Skills
Technical Support
Customer Service
Service support
Application support
Customer Success Management
Timeline
Technical Support Representative
Concentrix
10.2022 - Current
Small Business Owner
Shopee
10.2020 - 03.2022
Customer Service Representative
FIS
06.2017 - 08.2017
Bachelor of Science - BACHELOR OF SCIENCE IN INTERNATIONAL TRAVEL AND TO
Centro Escolar University
04.2001 -
Bachelor of Science - BACHELOR OF SCIEND IN INTERNATIONAL TRAVEL AND TOU
Lyceum of The Philippines University
04.2001 -
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