Dynamic leader with 35 years of experience at ILOCOS SUR ELECTRIC COOPERATIVE, INC., excelling in operations management and relationship building. Achieved operational excellence by enhancing team performance and driving customer satisfaction initiatives. Proven track record in financial oversight and strategic planning, fostering a culture of accountability and service excellence.
Overview
4
4
years of professional experience
Work History
Acting Sub-area Manager
ILOCOS SUR ELECTRIC COOPERATIVE, INC.
01.2025 - Current
Provided overall leadership and operational direction for sub-area functions, aligning workforce deployment with service and performance targets
Led and supervised field and office teams handling meter reading, collections, disconnection/reconnection, and line maintenance operations
Ensured sound financial control by monitoring daily cash reports, inventory levels, and sub-office records
Championed customer service excellence by resolving consumer complaints and safeguarding member-consumer-owner (MCO) welfare
Drove institutional development initiatives, BAPA activities, and membership education programs within the service area
Served as principal liaison between main office, sub-office personnel, and community stakeholders
Represented the cooperative in MCO, SB, and ABC meetings, reinforcing cooperative governance and engagement
Meter Reading & Collection Chief
ILOCOS SUR ELECTRIC COOPERATIVE, INC.
05.2022 - 12.2024
Led meter reading, collection, and disconnection teams, ensuring compliance with policies and operational standards
Exercised oversight of billing accuracy by reviewing route summaries and identifying irregular readings, unbilled accounts, and abnormal consumption patterns
Analyzed field observations on meter, line, and service issues, recommending corrective actions to management
Enforced financial accountability through preparation of Daily Cash Position Reports (DCPR) and verification of daily collections, deposits, and cash controls
Supervised working cash fund disbursement and reimbursement to ensure proper utilization and transparency
Directed validation of disconnection notices and coordinated account updates to prevent service interruptions for settled consumers
Education
Bachelor of Science - Business Administration - Accountancy
University of Northern Philippines
Vigan City, Ilocos Sur
04.2001 -
Skills
Relationship building and management
Timeline
Acting Sub-area Manager
ILOCOS SUR ELECTRIC COOPERATIVE, INC.
01.2025 - Current
Meter Reading & Collection Chief
ILOCOS SUR ELECTRIC COOPERATIVE, INC.
05.2022 - 12.2024
Bachelor of Science - Business Administration - Accountancy
Physician-on-duty at Ilocos Sur Dialysis Center, Metro Vigan Cooperative HospitalPhysician-on-duty at Ilocos Sur Dialysis Center, Metro Vigan Cooperative Hospital