JULIA MALAPITAN

• Disk-Jockey, Researching, Planning, Commercial Making
• Contributed to creative input of show by writing cues or updating scripts.
• Built contact lists and databases by researching and compiling source data into briefs.

• Event Staff - Responded to and engaged with customers on social media pages to promote products and services.
• Responded to and engaged with customers on social media pages to promote products and services.
• Content Moderator (Junior-Senior) -Ensuring the safety and functionality of online platforms that rely on user-generated content .
• Reviewed, classified or eliminated highly sensitive content uploaded by users to meet defined social media parameters.
• Investigated and resolved complex content issues to achieve turnaround times and standards of quality.
• Moderated traumatic, sensitive and potentially offensive content to promote safe environment for users.
• Complied with corporate confidentiality policies and handled customer information properly to guarantee information security.

• Achieved results by working with staff to meet established targets.
• Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
• Maintained compliance with company policies, objectives, and communication goals.
• Evaluated employee performance and coached and trained to improve weak areas.
• Monitored workflow to improve employee time management and increase productivity.
• Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Developed effective improvement plans in alignment with goals and specifications.
• Generated reports detailing findings and recommendations.
• Collected, arranged, and input information into database system.

From broadcasting to journalism, public relations to advertising and more, our BA Communication program trains future communication professionals with marketable skills and in-demand competencies for a wide variety of industries.

Develop writing, speaking, presentation, research, and effective communication skills in traditional and digital media, experience what goes in a television, radio, and film production shoot, gain exposure to various workshops, activities, and internship opportunities with industry partners ABS-CBN and more.

Contact Center Services is a certification program from TESDA that prepares individuals for working in the customer service industry. This course focuses on developing the essential skills required to effectively communicate with customers, handle inquiries and complaints, and provide quality service. Participants will learn about proper telephone etiquette, active listening, problem-solving techniques, and effective communication strategies. Additionally, they will acquire knowledge about customer relationship management systems and how to use them efficiently.

The Event Management Services NC III course covers a wide range of topics to help individuals develop the skills required for successful event planning and execution. Participants will learn about event design and conceptualization, including understanding client requirements, theme development, and creating event proposals. They will also gain knowledge about budgeting, financial management, and cost estimation for events.