JULIA ANN JANEO
Iloilo City
Summary
Highly skilled and experienced Customer Service Agent with a proven track record of delivering exceptional customer satisfaction. Possesses communication and problem-solving to effectively customer queries and resolve issue in timely manner. Deep understanding in customer service principles and best practices, coupled with store product knowledge and active listening skills.Patient support professional with strong expertise in patient care, communication, and problem-solving. Proven track record in providing empathetic support and ensuring patient satisfaction. Known for effective team collaboration, adaptability, and delivering results in dynamic healthcare environments. Skilled in patient intake, medical records management, and navigating healthcare systems. Adapt at maintaining calm and composed demeanor in challenging situations, while consistently surpassing performance targets. Committed to providing an outstanding customer experience and fostering positive relationship with both customers and team members.Patient support professional with strong expertise in patient care, communication, and problem-solving. Proven track record in providing empathetic support and ensuring patient satisfaction. Known for effective team collaboration, adaptability, and delivering results in dynamic healthcare environments. Skilled in patient intake, medical records management, and navigating healthcare systems.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Patient Support Specialist
XtendOps
Festive Walk Iloilo City
02.2025 - Current
- WesternDental
- Provided exceptional patient support through effective communication and problem-solving.
- Coordinated appointments and managed patient inquiries to enhance overall satisfaction.
- Developed and implemented streamlined processes for handling patient documentation efficiently.
- Trained new staff on best practices for patient interaction and support protocols.
CUSTOMER SERVICE REP
Concentrix
Festive Walk Iloilo
07.2023 - 02.2025
- Retail and digital account (Amazon Company)
- Resolved customer inquiries through phone and chat support, enhancing customer satisfaction ratings.
- Trained new team members on company policies and procedures, improving onboarding efficiency.
CUSTOMER SERVICE REPRESENTATIVE
Inspiro Relia
10.2021 - 07.2023
- Financial Account (Netspend)
- Viagogo(Ticketing)
- Resolved customer inquiries through effective communication and problem-solving skills.
- Streamlined support processes to enhance response time and customer satisfaction.
SENIOR CREW
Freemonth Foods Corporation (Jollibee)
Roxas City, Capiz
04.2018 - 10.2021
- Supervised daily operations to ensure efficient service delivery and adherence to quality standards.
- Mentored junior crew members on food preparation techniques and customer service excellence.
Education
Bachelor in Science - Travel Management
Colegio dela Purisima Conception
Roxas City, Capiz04-2016
Skills
- CUSTOMER RELATION
- COMPLAINT HANDLING
- PAYMENT PROCESSING
- SELLING TECHNIQUES
- PRODUCT RECOMMENDATIONS
- STOCK CONTROL
- CASH MANAGEMENT
- TELESALES
- FOOD STORAGE PROCEDURES
- QUALITY CONTROL
- Patient confidentiality
- Follow-up coordination
- Insurance verification
- Medical terminology
Interests
READING BOOKS, SURFING NET
Certification
- 2016 ABACUS FOR TOURISM STUDENTS TRAINING (AFTS TRAINING)
- Top performer, XtendOps - 03/07/2025
- Top SME for Digital And Devices , Concentrix
- Q4 Shinning Star, Concentrix
- Top Performer for Q4 Concentirx
LANGUAGES
ENGLISH - Intermediate
Timeline
Patient Support Specialist
XtendOps
02.2025 - Current
CUSTOMER SERVICE REP
Concentrix
07.2023 - 02.2025
CUSTOMER SERVICE REPRESENTATIVE
Inspiro Relia
10.2021 - 07.2023
SENIOR CREW
Freemonth Foods Corporation (Jollibee)
04.2018 - 10.2021
Bachelor in Science - Travel Management
Colegio dela Purisima Conception
PROFILE
- EMAIL: janeojuliaann@gmail.com
- PHONE: 09667354348
- ADDRESS: Dungon B, Jaro Iloilo City Philippines 5000