Juicy T. Oliver

• Directed centralization of HR infrastructure, HRIS, and Time and Attendance for Philippines, Malaysia, and Australia, standardizing processes and enhancing data accuracy.
• Led multi-country team in successful deployment of new HR Information System, minimizing administrative tasks by 30% and improving service delivery.
• Executed LEAN Six Sigma strategies to refine core HR processes, delivering significant operational efficiencies and financial savings.
• Administers HR financial and budget projections
• Guided cross-functional teams to surpass benchmarks for SLA delivery, maintaining oversight of demanding schedules with various competing timelines.

• Orchestrated the successful HR integration of a newly acquired company, harmonizing policies, benefits, and cultural norms to ensure a seamless transition and maintain a cohesive workforce.
• Spearheaded the company-wide transition from Lawson to SuccessFactors, leading data migration, user training, and process redesign to ensure a smooth and efficient system launch.
• Collaborated with C-level executives to develop and implement long-term HR strategies supporting business objectives for operations and corporate functions in the Philippines.
• Championed a new performance management framework that directly tied individual performance to company-wide goals, improving accountability and alignment.
• Investigated and liaised with legal department to respond to complaints of harassment, discrimination, employee grievances, and other sensitive issues and prepared position statements.
• Developed and delivered comprehensive training programs for HR professionals, improving employees' skills and productivity.
• Minimized employee turnover rates for HR, realizing less than 4% attrition rate in 2023 compared to target of 5% with effective retention strategies and support systems.

• Led company's shift to remote work model during pandemic, crafting and enforcing innovative policies that maintained business operations and supported employee welfare.
• Spearheaded pivotal transition amid company acquisition, ensuring comprehensive evaluation and improvement of policies for unified corporate future
• Developed and spearheaded implementation of Rebadge Process to facilitate seamless employee transitions during company integration, ensuring cost mitigation for organization.
• Managed complex employee relations issues, reducing legal risks and maintaining a positive work environment.
• Improved employee retention by implementing strategic HR initiatives and conducting regular staff evaluations.

• Oversaw daily operations of HR Business Partners for Operations in Philippines, guaranteeing timely delivery of high-quality strategic business partnership
• Streamlined operational costs through optimized employee case management tactics and strategic savings initiatives.
• Fostered creation of a safety-centric atmosphere by applying and reinforcing stringent workplace safety measures during peak of COVID-19 pandemic.
• Utilized data-driven insights to inform decision-making processes regarding resource allocation or process improvements within the operations department.
• Collaborated with cross-functional teams to achieve company-wide objectives and drive operational excellence. Ensuring employee morale and engagement is prioritized.
• Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
• Conducted regular performance assessments, providing constructive feedback and identifying areas for growth and development among team members.

• Evaluated HR policies and procedures regularly, making recommendations for continuous improvement opportunities.
• Optimized performance management systems, ensuring alignment with corporate goals and objectives.
• Mentored junior HR professionals on best practices within the field, contributing to their professional development journey as future leaders in the industry.
• Ensured compliance with employment laws, mitigating potential risks to the organization.
• Managed complex HR projects, leading to increased organizational effectiveness and collaboration.
• Championed change management initiatives throughout the company, enabling smoother transitions during periods of growth or restructuring.
• Motivated employees through special events, incentive programs, and constructive feedback.

• Developed project statements, deliverables and timelines for project assignments that met business objectives.
• Established robust connections with clients by delivering outstanding communication and high service standards, promoting lasting loyalty.
• Implementing Change Management through Organization Intervention.
• Providing timely and accurate analysis on learning and development needs of the employees.
• Coordinated implementation of company-wide employee experience initiatives
• Facilitated organization-wide process implementation through strategic support

Positions I held from 2006 - 2010

• Assistant Section Manager – Labor Relations 2009
• Scholarship Administrator (Supervisor) 2008 – 2009
• HR Assistant II – Organization Development 2007 2008
• HR Assistant I – Organization Development 2006 – 2007

Core Responsibilities include but not limited to:

• Implementing Change Management through Organization Intervention.
• Providing timely and accurate analysis on learning and development needs of the employees.·
• Handling company and statutory benefits.
• Development of rewards and recognition programs.
• Events and project planning and coordination through Project Management.
• Conducting employee engagement survey and research.
• Ensuring compliance to ISO standards.
• Conducting Internal Quality Audits.