Juhn Evans Silda
Seasoned Professional
Sta. Barbara, Iloilo
Summary
Accomplished Business Development Senior Expert with a proven track record, adept in leveraging organization and time management alongside excellent communication skills. Spearheaded initiatives that significantly enhanced partner relations and market positioning, showcasing leadership and data analysis acumen. Cultivated a collaborative environment, driving team success and customer satisfaction.
Overview
19
19
years of professional experience
3
3
Certifications
Work History
Business Development Senior Expert
Globe Telecom
12.2022 - 01.2025
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Responsible for the management of territory, and channel partners selling products and services on behalf of the company. Monitor and conduct trade visits to key accounts, and compliance of partners and vendors to policies and guidelines.
Territory Sales Head
Globe Telecom
01.2022 - 11.2022
- Responsible for managing total Antique for broadband business, supervising third party partners in the hiring, training, and monitoring of all personnel on-ground, providing for consultancy services to partners and business owners on the adherence to policies and guidelines to Globe's program development.
- Monitored competitor activities within the territory, adjusting sales strategies as needed to maintain a competitive edge.
- Targeted prospects in other territories through careful research of competitor products, services, and trends.
- Managed sales pipeline effectively by prioritizing high-potential prospects while keeping track of potential opportunities at various stages of development.
Area Information Specialist
Globe Telecom
02.2021 - 12.2021
- Responsible for providing sales and technical reports to management and leaders, as well as creating, maintaining, using, and disposal of information to achieve efficient, organized, and transparent records.
- Achieved client confidence and protected operations by keeping information confidential.
- Created detailed reports on usage statistics, identifying trends and areas for improvement in the information services offered.
Assistant Retail Manager
Globe Telecom
10.2018 - 02.2021
- Conduct and supervise team huddles to ensure employees are updated and aligned on store objectives, address information deficits, and promote overall excellence.
- Perform coaching to staff and peers following the company's coaching standards to ensure employees are taken care of and issues are addressed and resolved.
- Coordinate with other groups and support channels in the operation of the store, and ensure issues are resolved within designated TAT.
- Established clear goals for each team member, motivating them towards achieving success both individually and as a whole unit.
- Analyzed market trends to identify opportunities for growth or adjustments needed in order to maintain a competitive edge in the industry.
- Implemented strategies focused on increasing store sales and customer satisfaction.
- Produced regular sales reports, analyzed data and identified areas for improvement.
Retail Store Assistant
Quaerito Qualitas
06.2016 - 10.2018
- Coordinate with the Area Coordinators on a day-to-day basis for any updates from the Head Office, disseminating all information to the respective group via team huddles, email blasts, etc.
- Act as employee helpdesk by preparing and communicating employee schedules, collating employee concerns from respective groups so they can be escalated to the Area Coordinators immediately for timely issue resolution.
- Gather pertinent information and prepare incident reports for behavioral and attendance-related concerns, for endorsement to management.
- Conduct regular performance feedback sessions with respective team members, and prepare necessary performance evaluation documentation based on the approved format from the head office.
- Regularly coordinate with the client's Relationship Manager for respective client updates, and perform other duties as assigned.
Secretary
Mobile Business Company (MBUZZ)
05.2015 - 03.2016
- Responsible for supporting the offices of the Chairman, Managing Director, and Director of Admin & Finance. I provide administrative and clerical support to departments and/or individuals and performs duties, which include but not limited to the following responsibilities:
- Maintained daily report documents, memos and invoices.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
Senior Office Assistant
Qatar National Import & Export Co.
09.2012 - 10.2014
- Make, assemble and produce PESTEL, Porter 5 Forces reports and their corresponding presentations.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Introduced several firsts in the department namely: organization chart for real estate, Made and compiled first employee induction kit, introduced integrated Mail & Courier office, negotiated for free FedEx Ship Manager Software installation to office to increase productivity
- Increased customer satisfaction by promptly addressing inquiries and resolving issues via phone, email, or in-person interactions.
- Reduced operational costs through effective management of office supplies and equipment inventory.
- Collaborated with cross-functional teams to streamline workflow processes, resulting in increased efficiency across departments.
Business Development Manager
Globe Telecom
09.2011 - 05.2012
- Negotiate with active and prospective partners and nurture mutually beneficial business relations with these; develop and supervise plans/approaches in coordination with partners to ensure target market conversions come in and targets are met.
- Generated new business with marketing initiatives and strategic plans.
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decision makers.
Area Information Specialist
Globe Telecom
01.2010 - 09.2011
- Handled assignments independently with good judgement and critical thinking skills.
- As a key member of the Regional Sales Head's office, I am entrusted with the critical responsibility of ensuring the timely, accurate, and insightful gathering, inventory, processing, analysis, and presentation of sales data.
- This encompasses both wireless and wireline products, enabling the company to make informed decisions and drive growth in a competitive market.
Customer Service Associate
Globe Telecom
03.2008 - 12.2009
- Accountable for driving consumer sales and delivering exceptional aftersales support, ensuring a superior customer service experience throughout all sales and aftersales transactions.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
Instructor
West Visayas State University
06.2006 - 10.2007
- I play a vital role in shaping the future of students enrolled in broadcasting, journalism, and development communication courses through comprehensive preparation, engaging teaching, and thorough evaluation.
- Promoted a positive learning environment by establishing clear expectations and maintaining consistent classroom management techniques.
- Tested and evaluated students on materials presented in workshops and classes.
- Increased student participation via engaging lectures and assignments.
Research Assistant
WESVAARRDEC
02.2006 - 06.2006
- Responsible for performing marketing and communication planning and execution, which include but not limited to the following responsibilities: plan and produce tri-media materials and other communication intervention for the S&T Anchor Program; and handle information, education and communication needs of the agency.
- Organized research materials, maintaining a well-ordered workspace conducive to productivity.
- Participated actively in regular meetings with fellow researchers to discuss project updates, challenges faced, and lessons learned during ongoing activities.
Education
Master in Development Communication - Organizational Communication
West Visayas State University
Iloilo City, Province Of Iloilo, Philippines 04.2001 -
Bachelor of Science - Mass Communication
West Visayas State University
Iloilo City, Province Of Iloilo, Philippines 04.2001 -
Skills
Organization and time management
Teamwork and collaboration
Team management
Supervision and leadership
Training and coaching
Computer skills
Microsoft office
Data Analysis
Customer service
Verbal communication
Excellent communication
Friendly, positive attitude
Certification
Odoo Enterprise Resource Planning
Timeline
Administrative Human Resources
09-2024
Business Development Senior Expert
Globe Telecom
12.2022 - 01.2025
Territory Sales Head
Globe Telecom
01.2022 - 11.2022
Area Information Specialist
Globe Telecom
02.2021 - 12.2021
Assistant Retail Manager
Globe Telecom
10.2018 - 02.2021
Retail Store Assistant
Quaerito Qualitas
06.2016 - 10.2018
Humanizing Behavioral Learning
06-2016
Odoo Enterprise Resource Planning
06-2015
Secretary
Mobile Business Company (MBUZZ)
05.2015 - 03.2016
Senior Office Assistant
Qatar National Import & Export Co.
09.2012 - 10.2014
Business Development Manager
Globe Telecom
09.2011 - 05.2012
Area Information Specialist
Globe Telecom
01.2010 - 09.2011
Customer Service Associate
Globe Telecom
03.2008 - 12.2009
Instructor
West Visayas State University
06.2006 - 10.2007
Research Assistant
WESVAARRDEC
02.2006 - 06.2006
Master in Development Communication - Organizational Communication
West Visayas State University
04.2001 -
Bachelor of Science - Mass Communication
West Visayas State University
04.2001 -
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