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Associate Principal Engineer

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Dynamic Quality Assurance Manager with over 5 years at Teleperformance, adept at driving process improvement and regulatory compliance. Expert in Lean Six Sigma methodologies, achieving over 85% QA compliance. Proven leader in cross-functional collaboration, enhancing customer experience and operational efficiency through data-driven insights and targeted coaching.

Dynamic and detail-oriented ERP Support Analyst with over a decade of experience in IT operations and a recent certification as a Cybersecurity Analyst for Security Operations Center. Proven expertise in cloud-based ERP support, specializing in financial systems such as Accounts Receivable, Accounts Payable, General Ledger, and Tax, along with proficiency in third-party tax compliance tools and SaaS integration. Recognized for effectively resolving complex technical issues, optimizing workflows, and delivering exceptional client support. Committed to fostering cross-functional collaboration and leveraging analytical skills to implement continuous process improvements that drive enhanced business outcomes.

Dedicated, motivated and reliable Quality Assurance Technician with a proven ability to complete tasks with optimal efficiency, accuracy and while adhering to protocol standards. Seeking employment opportunity to further expand skillset. Exceptional proficiency in learning new concepts, working well under pressure and an ability to communicate ideas clearly and with focus.

Dynamic training professional with extensive experience at Cardinal Health, specializing in employee training and curriculum development. Proven track record in enhancing learning programs and driving adoption of new technologies. Skilled in compliance training and team collaboration, certified in Lean Six Sigma and First Aid/CPR, ensuring operational excellence and employee readiness.

JUFFREY CIDRO

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QUALITY LEAD POC

QUALITY ANALYST

HOSPITAL BILLING ESPECIALIST

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Bachelor in Secondary Education -

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