JUFELEN CO
Senior Officer-Onboarding & KYC (Mandarin)
Makati
Summary
A versatile and results-driven professional with extensive experience across global entrepreneurship, strategic enablement, and KYC (Know Your Customer) compliance. Adept at driving operational efficiencies, implementing process improvements, and fostering strong cross-functional relationships. Demonstrated expertise in strategic planning, project management, and stakeholder engagement. Passionate about continuous learning, problem-solving, and delivering results that improve business performance and customer satisfaction.
Overview
23
23
years of professional experience
2
2
Certifications
4
4
Languages
Work History
Senior Officer - Onboarding and KYC (Mandarin)
ANZ Institutional (GCC)
06.2021 - Current
- Support the entire KYC team in overseeing the onboarding and compliance processes for Mandarin-speaking clients from Mainland China, Hong Kong, Macau, and Taiwan
- Introduced process improvements that led to a 30% reduction in onboarding time, while maintaining high accuracy and compliance standards
- Work closely with internal stakeholders to resolve complex client onboarding issues, ensuring timely and efficient processing of KYC documentation
- Ensure all onboarding activities meet regulatory standards, reducing the risk of non-compliance and enhancing the bank’s operational integrity
Business Development Manager & Interior Decorator
GJ Architecture | Landscape | Interior Design Firm
12.2010 - 01.2019
- Led the expansion of the firm’s client base through strategic business development initiatives, resulting in a 40% increase in revenue
- Negotiated contracts and managed client relationships, ensuring alignment with project goals and expectations
- Collaborated with design teams to incorporate innovative solutions, improving the firm’s reputation and client satisfaction
- Managed project budgets and financial records, ensuring projects were delivered within scope and on budget
Client Relationship Manager
Vitaconcierge Medical Concierge
02.2016 - 12.2018
- Managed a portfolio of high-net-worth clients, providing tailored concierge medical services such as access to top-tier specialists and healthcare facilities
- Streamlined appointment scheduling and follow-up care processes, resulting in a 15% increase in client satisfaction and retention
Entrepreneur & Sourcing Manager
Sweet & Co Co., Ltd.
03.2003 - 12.2012
- Founded and managed a successful sourcing and supply chain company, overseeing all aspects of operations, including procurement, marketing, finance, and customer relations
- Developed and maintained strong relationships with suppliers and clients, driving 20% cost savings across major product lines through improved sourcing strategies and streamlined operations
- Spearheaded business expansion into new markets, achieving a 30% increase in revenue within the first year
- Cultivated strong partnerships with clients and suppliers, ensuring the timely and efficient delivery of products while maintaining high customer satisfaction
Entrepreneur & General Manager
Sweet Hospitality Co., Ltd.
06.2002 - 02.2015
- Founded and led a chain of restaurants and a coffee shop, actively managing daily operations, budgeting, and customer service excellence
- Increased revenue by 10% year-over-year by optimizing operational workflows and identifying market trends while maintaining high customer satisfaction
- Introduced process improvements such as streamlining supplier procurement and automating inventory management, resulting in a 10% reduction in operational costs
- Led a team of 50+ employees, fostering a culture of high performance, customer-centric service, and expanding the business footprint
Education
Bachelor of Science - Food Science And Technology
University of Sto. Tomas
Manila, Metro Manila, Philippines 04.2001 -
Mandarin Studies -
Xiamen University
Xiamen, Fujian Province, CHINA 04.2001 -
Skills
Business Performance & Strategy
Certification
ANZ Principles of Business Intelligence, Deakin University, 01/01/25
Volunteer Activities
- Manila E-Force, ANZ – 2022– Present
- Green Ambassadors, ANZ – Supporting initiatives that promote sustainability and corporate social responsibility. 2022 – Present
Personal Interests
- Personal Growth: Passionate about reading books on business strategy and continuous improvement.
- Physical Activity: Active in yoga, tennis, golf, and scuba diving. Loves to travel and experience new cultures.
- Creative Pursuits: Enjoys photography and capturing moments of personal and professional significance.
Timeline
Senior Officer - Onboarding and KYC (Mandarin)
ANZ Institutional (GCC)
06.2021 - Current
Client Relationship Manager
Vitaconcierge Medical Concierge
02.2016 - 12.2018
Business Development Manager & Interior Decorator
GJ Architecture | Landscape | Interior Design Firm
12.2010 - 01.2019
Entrepreneur & Sourcing Manager
Sweet & Co Co., Ltd.
03.2003 - 12.2012
Entrepreneur & General Manager
Sweet Hospitality Co., Ltd.
06.2002 - 02.2015
Bachelor of Science - Food Science And Technology
University of Sto. Tomas
04.2001 -
Mandarin Studies -
Xiamen University
04.2001 -
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