JUELA JOY HERNANDEZ

Dynamic Customer Service Representative with extensive experience at Concentrix, adept at problem-solving and active listening. Successfully managed high call volumes while enhancing customer satisfaction through personalized solutions. Recognized for consistently exceeding performance metrics and resolving complex issues, fostering loyalty and repeat business. Proficient in call management and customer satisfaction measurement.

Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.

As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.