Judylyn Dometita
Summary
Offering positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Brings ability to quickly learn company products and services, ensuring accurate and efficient customer support. Ready to use and develop communication and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Concentrix
07.2023 - 11.2024
- Resolved customer inquiries efficiently, enhancing overall satisfaction and retention.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Customer Service Associate
Tech Mahindra
10.2018 - 04.2019
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
Health Care Advocate
The Result Company
03.2025 - 06.2025
- Advocated for patient needs by navigating healthcare systems and resources effectively.
- Assisted patients in understanding treatment options and insurance coverage details.
- Coordinated communication between patients and healthcare providers to enhance service delivery.
- Resolved patient inquiries promptly, ensuring high levels of satisfaction with care services.
Education
Bachelor of Elementary Education - Elementary Education
University of Cebu Main Campus
Cebu City04-2021
Skills
- Active listening skills
- Critical thinking and analysis
- Responsive to new challenges
- Effective communicator
- Adaptable to changing environments
- Proficient in computer applications
- Effective patience
- Skilled at prioritizing tasks simultaneously
Timeline
Health Care Advocate
The Result Company
03.2025 - 06.2025
Customer Service Representative
Concentrix
07.2023 - 11.2024
Customer Service Associate
Tech Mahindra
10.2018 - 04.2019
Bachelor of Elementary Education - Elementary Education
University of Cebu Main Campus
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