Judy Grace Caugiran
Undergrad
Ormoc City, Province Of Leyte,LEY
Summary
Energetic and multilingual 4th year Tourism Management student with dynamic customer service skills. I am Poised, personable and dedicated to team-driven environment. Known for excellent customer relations and welcoming attitude, I am a Tourism Management student seeking an internship opportunity in the airline industry. I am thrived to apply my knowledge and skills in customer service, time management and team building to provide a welcoming service giving a full satisfaction towards passengers. With a strong commitment to this team, I am excited to work with you in delivering high standard quality service.
Overview
2
2
years of professional experience
5
5
Languages
Work History
Cashier Supervisor
Family Business
06.2022 - Current
- Verified accuracy of daily cashier batches by checking receipts, checks, and cash.
- Quickly and accurately counted drawers at start and end of each shift.
- Resolved customer issues for front-line and departments throughout store by employing strong operations knowledge and problem-solving abilities.
- Increased cashier efficiency through hands-on coaching sessions focused on improving speed, accuracy, and customer interactions.
Customer Service Manager
Family Business
06.2022 - 05.2023
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
- Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
Education
Elementary -
LIDE LEARNING CENTER INCORPORATED
Isabel, Province Of Leyte, Philippines 04.2001 -
High School Diploma -
Western Leyte College of Ormoc
Isabel, Province Of Leyte, Philippines 04.2001 -
Bachelor of Science - Tourism And Management
STI College of Ormoc
Ormoc City, Province Of Leyte, Philippines 04.2001 -
Skills
Cashier training
Safety awareness
Compliance and regulations
Reliability and punctuality
Radio etiquette
Employee interaction
Initiative-taking
Meal service
Verbal and written communication
Preflight briefings
Timeline
Cashier Supervisor
Family Business
06.2022 - Current
Customer Service Manager
Family Business
06.2022 - 05.2023
Elementary -
LIDE LEARNING CENTER INCORPORATED
04.2001 -
High School Diploma -
Western Leyte College of Ormoc
04.2001 -
Bachelor of Science - Tourism And Management
STI College of Ormoc
04.2001 -