Judy Grace Buckland
Cebu City, Province of Cebu
Summary
Management professional with track record of effective team leadership and operational oversight. Consistently achieves goals through collaborative efforts and adaptability to changing demands. Skilled in conflict resolution, process improvement, and fostering positive work environment.
Overview
6
6
years of professional experience
Work History
Assistant Manager Apprentice
Optum Global Solutions
07.2023 - 12.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Completing daily tasks, holding team meetings, supervisory meetings, and huddles to talk about the necessities of each team as well as the group as a whole.
Inbound Customer Service Representative
Optum Global Solutions
12.2021 - 07.2023
- Answered phone with friendly greeting to create positive inbound calling experience for providers or medical staff.
- Assisting providers with claims, benefits, prior authorization, and insurance for their patients.
Outbound Customer Service Representative
Optum Global Solutions
05.2018 - 03.2019
- Assisting and calling providers to validate data regarding the prescription, request payment information and establish priority of order or delivery details.
Education
BACHELOR OF SCIENCE - PHYSICAL THERAPY
FELIPE R. VERALLO MEMORIAL FOUNDATION INC.
BOGO CITY, CEBU04-2018
BACHELOR OF SCIENCE - PHYSICAL THERAPY
SOUTHWESTERN UNIVERSITY - PHINMA
CEBU CITY, CEBU06-2016
SECONDARY -
HOLY CROSS COLLEGE OF CALINAN
CALINAN DISTRICT, DAVAO DEL SUR06-2012
GUMALANG ELEMENTARY SCHOOL
06-2008
Skills
- Team Leadership
- Management
- Customer Service
- Verbal and written communication
- Interpersonal
- Time Management
- Coaching and mentoring
- Performance evaluation
Personal Information
- Age: 28
- Height: 4'9
- Weight: 42 kilos
- Passport Number: P7978554A
- Date of Birth: 11/26/96
- Gender: Female
- Nationality: Filipino
- Marital Status: Single
- Religion: Born Again Christian
Timeline
Assistant Manager Apprentice
Optum Global Solutions
07.2023 - 12.2023
Inbound Customer Service Representative
Optum Global Solutions
12.2021 - 07.2023
Outbound Customer Service Representative
Optum Global Solutions
05.2018 - 03.2019
BACHELOR OF SCIENCE - PHYSICAL THERAPY
FELIPE R. VERALLO MEMORIAL FOUNDATION INC.
BACHELOR OF SCIENCE - PHYSICAL THERAPY
SOUTHWESTERN UNIVERSITY - PHINMA
SECONDARY -
HOLY CROSS COLLEGE OF CALINAN
GUMALANG ELEMENTARY SCHOOL
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