JUDY BOONE G. CABUNGCAG
Virtual Assistant
Panabo City
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
12
12
years of post-secondary education
3
3
Certifications
Work History
ESL Teacher
51talk
10.2022 - Current
- Educated students in basics of English grammar and conversational speaking.
- Created and delivered engaging lesson plans to accommodate different learning styles.
- Developed and taught ESL curriculum to improve students' conversational abilities.
- Supported language development for non-native speakers by providing one-on-one tutoring sessions tailored to individual needs.
- Increased student proficiency in English by creating engaging and interactive classroom activities.
- Increased ESL students' reading levels by integrating online word games and altering lesson plans for students needing extra guidance.
Customer Service Representative (CSR)
Cyber City Teleservices an Iqor Company
8 2019 - 1 2020
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Chat Moderator
Cloudworker AG
6 2020 - 05.2024
- Enhanced user experience by monitoring chat rooms and enforcing community guidelines.
- Increased user satisfaction with timely and professional responses to inquiries and concerns.
- Assisted in maintaining a positive online environment through active moderation of chat discussions.
- Contributed to the development of training materials for new moderators, enhancing team cohesion and efficiency.
Branch Sales Associate R-XI
Petnet Inc. Western Union (Service Provider of City Savings Bank)
07.2015 - 10.2018
- Partnered with other departments as needed to ensure seamless integration of branch sales with overall company objectives and strategies.
- Boosted customer satisfaction by providing exceptional service and addressing client inquiries promptly.
- Mentored junior staff members on best practices in sales techniques and relationship-building with clients.
- Recognized as a top performer among peers due to consistently exceeding sales goals and benchmarks set by management.
Education
Bachelor of Science - Hospitality Industry Management
MATS College of Technology
Davao City 04.2001 - 04.2013
Secondary -
Panabo National High School
Panabo, Province Of Davao Del Norte, Philippines03.2006
Elementary - undefined
Cabili Elementary School
Skills
Empathy and patience
Online Teaching
Classroom Management
Teaching strategies
Certification
2024, TEFL Certificate
Personal Information
- Age: 34
- Religion: Roman Catholic
References
Adonis Villaraiz, Area Sales Head Region XI, Legazpi Savings Bank Inc., 0923-310-6813
Yonejen Gemarangan - Exacutive Secretary, Perez Trees, 09752089044
Training
- 01/2015, Basic Sales School, 888 Mintrade Bldg., R.Castillo St., Agdao, Davao City
- 05/2015, Developing Success Habits, Lispher Inn, Juna Subdivision, Matina, Davao City
Disclaimer
I hereby certify that the facts contained in this resume are true and complete to the best of my knowledge.
Timeline
ESL Teacher
51talk
10.2022 - Current
Branch Sales Associate R-XI
Petnet Inc. Western Union (Service Provider of City Savings Bank)
07.2015 - 10.2018
Bachelor of Science - Hospitality Industry Management
MATS College of Technology
04.2001 - 04.2013
Customer Service Representative (CSR)
Cyber City Teleservices an Iqor Company
8 2019 - 1 2020
Chat Moderator
Cloudworker AG
6 2020 - 05.2024
Secondary -
Panabo National High School
Elementary - undefined
Cabili Elementary School
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