Judyberch Abrau
Davao City
Summary
Experienced with household cleaning, organizing, and caregiving. Uses time management and problem-solving skills to maintain orderly and efficient home environment. Track record of reliability, attention to detail, and effective communication with household members.
Overview
23
23
years of professional experience
Work History
Hotel Reservation Specialist
Sutherland Global
Davao City, Province Of Davao Del Sur, Philippines
12.2022 - 12.2023
- Managed hotel room reservations using proprietary booking systems to ensure accuracy and efficiency.
- Assisted clients in selecting appropriate accommodations based on preferences and budget constraints.
- Processed changes to existing reservations, minimizing disruptions for guests and maintaining client satisfaction.
- Collaborated with hotel staff to resolve booking discrepancies and improve customer service protocols.
Call Center Representative
Callbox
Davao City, Province Of Davao Del Sur, Philippines
01.2016 - 05.2016
- Handled high-volume inbound calls, addressing customer inquiries and concerns effectively.
- Resolved customer issues through troubleshooting and providing appropriate solutions promptly.
- Maintained accurate records of customer interactions in CRM system for follow-up actions.
- Collaborated with team members to enhance service quality and streamline processes.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
Singer
Mahin Company
Kuala Lumpur, Malaysia
03.2006 - 03.2007
- Performed live vocal performances at various venues, engaging diverse audiences.
- Rehearsed regularly to refine vocal techniques and improve stage presence.
Domestic-worker
Mrs Shuek
Hong Kong
01.2003 - 01.2004
- Assisted in daily household cleaning and organization tasks to maintain a tidy environment.
- Supported meal preparation by following recipes and ensuring food safety standards were met.
- Managed laundry duties, including washing, drying, and ironing clothing for family members.
- Provided childcare support, engaging in activities to promote development and ensure safety.
Play School Teacher
Play and Go
Ecoland, Davao City
06.2001 - 10.2002
- Designed engaging lesson plans to foster early childhood development and learning.
- Implemented hands-on activities to enhance creativity and cognitive skills among children.
- Created a safe, nurturing environment that encouraged exploration and social interaction.
Service Crew Member
McDonald's Victoria
Bajada, DavaoCity
01.2001 - 05.2001
- Delivered exceptional customer service in fast-paced environments, ensuring high satisfaction levels.
- Operated cash registers efficiently, processing transactions accurately and quickly.
- Maintained cleanliness and organization of dining areas, enhancing overall guest experience.
Education
Diploma in Information Technology - Information Technology
System Technology Institute
Davao City, Province Of Davao Del Sur, Philippines10-2002
Skills
- Home maintenance
- Cleaning proficiency
- Cooking expertise
- Laundry management
Timeline
Hotel Reservation Specialist
Sutherland Global
12.2022 - 12.2023
Call Center Representative
Callbox
01.2016 - 05.2016
Singer
Mahin Company
03.2006 - 03.2007
Domestic-worker
Mrs Shuek
01.2003 - 01.2004
Play School Teacher
Play and Go
06.2001 - 10.2002
Service Crew Member
McDonald's Victoria
01.2001 - 05.2001
Diploma in Information Technology - Information Technology
System Technology Institute