Judy Ann Tamorada
Waitress / Barista / Assistant Cook
Tarlac City
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
3
3
years of professional experience
2
2
years of post-secondary education
Work History
Waitress / Barista / Assistant Cook
Fleur De Lys Bakeshop
Muara Brunei Darussalam
01.2020 - 10.2023
- Used cash registers and credit card machines to cash out customers.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials, and took drink orders.
- Trained new servers on restaurant policies and procedures.
- Met with chef to review daily specials and menu changes.
- Monitored food and beverage supplies, assisting with restocking when needed.
- Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
- Consistently met or exceeded daily sales targets, driving revenue growth for the cafe.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Reduced food waste significantly by implementing proper portion control and storage techniques.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Showcased excellent knife skills for precise cutting and preparation of various ingredients.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Communicated closely with servers to fully understand special orders for customers.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Tasted, smelled, and pierced food with fork to verify sufficient cooking.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Managed opening and closing shift kitchen tasks.
- Maintained food safety and sanitation standards.
- Managed kitchen budget for supplies and labor hours, consistently meeting targets.
Education
College Level - Hotel Restaurant Service
Philippine Women University
Tarlac City Philippines 04.2013 - 04.2015
Skills
Dining area maintenance
Customer Service
Barista
Cooking skills
POS System Operstor
Timeline
Waitress / Barista / Assistant Cook
Fleur De Lys Bakeshop
01.2020 - 10.2023
College Level - Hotel Restaurant Service
Philippine Women University
04.2013 - 04.2015