Judy Ann Sayagnon

• Formerly started as a Tier II Technical Support since 2019 who handles Cable Wifi Internet. We perform basic and advance troubleshooting steps to fix No Internet or Intermitter connections. Also assist about customers bill if customer does have question.

•Former Technical Support about TV devices, also handles about billing. Assist customer about their bill question including agreement on their device contract.

•Been a Customer Service rep for about 3 months, who have inquiries , billing concerns/question. Provides a good customer service experience to make sure customer feels that they are important and valued including new customers.

•Formerly back as Tier II Technical Support for Mobile Phone Device who troubleshoot if customer doesn’t have service, intermittent service or in and out. Handles device activation including porting the number from previous carrier. Other than basic troubleshooting we also reactivate customers data sever if phone cannot be fixed by just following basic troubleshooting steps.

• Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
• Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
• Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
• Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.