Judy Ann Ducabo

· Maintained and updated large datasets with 99% accuracy.

· Provided Tier 1 IT support, troubleshooting hardware and software issues to ensure seamless operations.

· Assisted in creating process documentation to improve efficiency across teams.

· Investigated and resolved fraudulent transactions with strict adherence to compliance standards.

· Collaborated with cross-functional teams to identify fraud patterns and reduce risk.

· Achieved high case-resolution rates while maintaining data integrity.

· Provided real-time support to customers, achieving consistently high satisfaction scores.

· Trained and mentored new hires, improving onboarding efficiency.

· Documented common customer issues to help enhance knowledge base resources.

• Streamlined exit interview processes, gathering insights to improve employee satisfaction and retention strategies.
• Streamlined recruitment processes for efficiency, reducing average hiring time significantly.
• Collaborated with department heads to identify staffing needs and strategize recruitment efforts.

• Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
• Managed benefits administration for company-wide staff, ensuring timely processing and accurate recordkeeping.
• Conducted routine HR audits to ensure data accuracy in personnel files, payroll records, and benefit enrollments.