Judy Ann Cuajotor
Summary
Dedicated professional with a strong background in customer service, adept at multitasking and maintaining attention to detail. Proven ability to remain calm under pressure while effectively scheduling and managing tasks. Skilled in active listening and customer interaction, committed to delivering exceptional service and enhancing customer satisfaction.
Overview
2027
2027
years of professional experience
Work History
Administrative Assistant
Cole Insurance Agency
08.2025 - Current
- Client & Carrier Liaison: Act as the primary point of contact between insurance carriers and promoters, coordinating and corresponding via phone and email to facilitate bond approvals and renewals.
- Surety Bond Administration: Manage the end-to-end application process for professional promoters, ensuring all state regulatory requirements and bond filings are completed accurately.
- Payment Processing: Securely manage premium payments and ensure all banking information is handled with strict confidentiality and precision.
- Financial Data Management: Maintain precise records of premium payments using Microsoft Excel; perform daily data entry to track transaction dates, payment amounts, and policy statuses for auditing purposes.
- Managed issuance of General Liability and Surety Bond documents, delivering official certificates and files to clients following payment.
Front Desk Associate
Tahche Outsourcing
06.2022 - 06.2025
- Proactively contacted patients to remind them of their upcoming appointments, providing essential information and instructions regarding clinical preparation to ensure they were adequately prepared for their visits.
- Contacted patients to remind them of upcoming appointments and provided essential information regarding clinical preparation, ensuring they were adequately prepared for their visits.
- Proactively initiated and fostered communication with various healthcare providers to effectively request and confirm patient prescriptions, ensuring that individuals received their necessary medications in a timely manner. Which ultimately contributed to enhanced patient care and satisfaction.
Customer Service Advisor II
Concentrix
11.2019 - 06.2022
- Resolved billing inquiries, clarified charges, and rectified billing discrepancies for improved customer satisfaction
- Provide information about medical services, facilities, and health insurance coverage
- Provide basic information on medical procedures, tests, and treatment options Managed inquiries regarding health information and benefits
- Informed customers about medical services, facilities, and health insurance coverage to enhance service accessibility
Guest Assistant & Housekeeping Intern
Cebu Courtyard
South Osmeña Street Gub-ob Lapu-lapu Cebu
- Served as a frontline guest assistant, warmly addressing guest inquiries, fulfilling room requests, and resolving minor concerns promptly to ensure a high level of customer satisfaction.
- Coordinated room assignments and special requests to enhance guest satisfaction.
- Answered guest inquiries and resolved issues promptly and professionally.
- Coordinated room assignments and special requests for guest satisfaction.
- Maintained high-standard cleanliness, hygiene, and presentation for guest rooms, corridors, and public hotel areas in accordance with luxury hospitality benchmarks.
- Executed daily deep cleaning, sanitizing, and restocking schedules for multiple assigned rooms, ensuring timely readiness for guests.
- Performed thorough room inspections to identify and promptly report property maintenance issues, damages, or safety hazards to supervisors.
Education
Travel Services - Senior High School Diploma: Technical Vocational
University of Lapu-Lapu And Mandaue
Skills
- Data Entry
- Document Organization
- Invoice Management
- Information Tracking
- Scheduling
- Office management
- Multi-tasking
- Attention to detail
- Confidentiality
- Customer Service
References
- Julie Ann, Gregorio, Medical VA, juliee.gregorio@gmail.com, 09383072639
- Jochael, Inoc, 360 VMA, kaelinoc99@gmail.com, 09668577823
- Sharine Esaga, Grace, Software Engineer, sharinegracee@gmail.com, 09175020542, Accenture
Languages
- Julie Ann, Gregorio, Medical VA, juliee.gregorio@gmail.com, 09383072639
- Jochael, Inoc, 360 VMA, kaelinoc99@gmail.com, 09668577823
- Sharine Esaga, Grace, Software Engineer, sharinegracee@gmail.com, 09175020542, Accenture
Timeline
Administrative Assistant
Cole Insurance Agency
08.2025 - Current
Front Desk Associate
Tahche Outsourcing
06.2022 - 06.2025
Customer Service Advisor II
Concentrix
11.2019 - 06.2022
Guest Assistant & Housekeeping Intern
Cebu Courtyard
Travel Services - Senior High School Diploma: Technical Vocational
University of Lapu-Lapu And Mandaue