Judy Ann Alicbusan
General Virtual Assistant
Binangonan, Province Of Rizal,RIZ
Summary
Detail-oriented and highly organized with experience providing administrative, customer service, and operational support. Skilled in email and calendar management, data entry, internet research, document organization, and customer communication. Proficient in Microsoft Office, Google Workspace, and various collaboration tools. Dedicated to delivering accurate, efficient, and reliable support while helping businesses improve productivity and streamline daily operations.
Overview
3
3
years of professional experience
Work History
Network Operations Engineer
Converge ICT Solutions
01.2026 - Current
- Monitored network performance and resolved connectivity issues to ensure optimal service delivery.
- Implemented network configurations and upgrades, enhancing system reliability and performance.
- Collaborated with cross-functional teams to troubleshoot and resolve complex network incidents.
- Developed and maintained documentation for network processes, improving operational efficiency and knowledge sharing.
Service Delivery Manager
Converge ICT Solutions
07.2023 - 01.2026
- Managed service delivery processes, ensuring adherence to quality standards and client expectations.
- Coordinated cross-functional teams to resolve service-related issues and enhance customer satisfaction.
- Implemented process improvements that streamlined operations and increased overall service efficiency.
- Developed training materials and conducted sessions to enhance team performance and knowledge retention.
Education
Bachelor of Science - Electronics And Communication Engineer
Eulogio Amang Rodriguez Institute of Science Technology
Manila, Metro Manila, Philippines 04.2001 -
Skills
Network troubleshooting
Customer support
IP addressing
Training and mentoring
Timeline
Network Operations Engineer
Converge ICT Solutions
01.2026 - Current
Service Delivery Manager
Converge ICT Solutions
07.2023 - 01.2026
Bachelor of Science - Electronics And Communication Engineer
Eulogio Amang Rodriguez Institute of Science Technology
04.2001 -