Judy Ann M. Monto
Professional Teacher
Cebu
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Experienced with booking and managing domestic travel itineraries. Utilizes excellent customer service and problem-solving skills to enhance client satisfaction. Knowledge of various travel software and industry trends to provide efficient and effective travel solutions.
Overview
2
2
years of professional experience
2018
2018
years of post-secondary education
Work History
Domestic Travel Agent
Wipro
02.2024 - 02.2025
- Utilized advanced reservation systems efficiently for quick access to relevant information when assisting clients.
- Developed strong relationships with vendors to secure competitive rates and exclusive deals for clients.
- Streamlined booking processes for increased efficiency in handling multiple clients simultaneously.
Patient Care Advocate
Foundever
10.2022 - 02.2023
- Developed strong relationships with local pharmacies to expedite prescription refills and prevent gaps in medication therapy.
- Monitored progress and documented patient health status changes to keep care team updated.
- Reduced patient wait times by efficiently managing schedules and coordinating with medical staff.
Education
Bachelor of Elementary Education - General Content
CEBU TECHNOLOGICAL UNIVERSITY
High School - undefined
DON EMILIO OSMENA NATIONAL HIGH SCHOOL
Elementary School - undefined
DONA MILAGROS ELEMENTARY SCHOOL
Skills
Basic Computer Literacy Skills (MS Word, MS Excel, MS Powerpoint, MS Publisher)
Care planning
Empathy display
Verbal and written communication
Appointment scheduling
References
Justine M., Comajig,
Teacher
09667791146
Dona Milagros Elementary School
Josephine Laude Monto
09179382142
Barangay Treasurer
Barangay Lugo
Jano Joe Macahasa
09982046014
Appointment Setter
Timeline
Domestic Travel Agent
Wipro
02.2024 - 02.2025
Patient Care Advocate
Foundever
10.2022 - 02.2023
High School - undefined
DON EMILIO OSMENA NATIONAL HIGH SCHOOL
Elementary School - undefined
DONA MILAGROS ELEMENTARY SCHOOL
Bachelor of Elementary Education - General Content
CEBU TECHNOLOGICAL UNIVERSITY
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