JUDSON TIAMSON CERNAL
CLSSWB, CLSSYB
Quezon City
Summary
Seeking a challenging opportunity where I will be able to utilize my strong organizational skills, educational background and ability to work with people, which will allow me to grow personally and professionally.
Overview
8
8
years of professional experience
2
2
years of post-secondary education
5
5
Certifications
1
1
Language
Work History
Directory Assistance Operator
FUSION BPO SERVICES
ORTIGAS
12.2017 - 12.2018
- Accessed number directories to provide relevant information to callers.
- Helped callers locate specific businesses, residences or public buildings with mapping assistance.
- Completed and forwarded forms for listing corrections, incidents and emergency calls to correct personnel.
- Answered questions about third-party charges and refunded incorrect bills.
BRAND AMBASSADOR/TEAM LEAD
TELETECH PHILIPPINES
NOVALICHES QUEZON CITY
12.2019 - 08.2020
- Communicated product information with confidence and educated consumers about company.
- Showed understanding of customer's personal style and preferences when offering product advice.
- Increased brand awareness through event marketing, demonstrations, sales, and brand promotion.
- Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
CUSTOMER SERVICE REPRESENTATIVE, QUALITY ANALYST
ALORICA PHILIPPINES
10.2018 - 08.2019
- Collaborated with management to provide training on improved processes and assisted with creation and maintenance of quality training.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered constant flow of customer calls with minimal wait times.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Developed and maintained quality assurance procedure documentation.
CUSTOMER SERVICE REPRESENTATIVE
TELEPERFORMANCE PHILIPPINES
PASIG
05.2015 - 10.2015
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
Social Media Marketing Executive
Mafae Management Consultancy
Manila
09.2021 - 02.2023
- Oversaw preparation of marketing copy, images, videos, emails, and other collateral.
- Continually maintained and improved company's reputation and positive image in markets served.
- Created and managed social media campaigns to increase brand engagement.
- Coordinated with design and media teams to develop high-quality creative assets.
Chat Support Representative
TDCX
12.2022 - Current
- Remedied issues quickly and within parameters of company-mandated policies and procedures.
- Asked open-ended questions to determine which products or services would be best fit for customer's needs.
- Cultivated relationships with new customers and maintained good partnerships with existing clients.
- Assisted team leader with coaching and mentoring of new employees.
Education
Bachelor of Science - Biological Science
Colegio De Montalban, Montalban
06.2013 - 05.2015
Skills
Hard working, details oriented and able to multi-task Customer Service Orientedundefined
Certification
Lean Six Sigma Yellow Belt
Timeline
Lean Six Sigma Yellow Belt
03-2023
21St Century Toolkit: Project Management Essential
03-2023
21St Century Toolkit: Leadership Essential
03-2023
21St Century Toolkit: Time Management Essential
03-2023
Lean Six Sigma White Belt
01-2023
Chat Support Representative
TDCX
12.2022 - Current
Social Media Marketing Executive
Mafae Management Consultancy
09.2021 - 02.2023
BRAND AMBASSADOR/TEAM LEAD
TELETECH PHILIPPINES
12.2019 - 08.2020
CUSTOMER SERVICE REPRESENTATIVE, QUALITY ANALYST
ALORICA PHILIPPINES
10.2018 - 08.2019
Directory Assistance Operator
FUSION BPO SERVICES
12.2017 - 12.2018
CUSTOMER SERVICE REPRESENTATIVE
TELEPERFORMANCE PHILIPPINES
05.2015 - 10.2015
Bachelor of Science - Biological Science
Colegio De Montalban, Montalban
06.2013 - 05.2015
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