JUDITH MARTINEZ

Summary

Well-qualified LOGISTICS COORDINATOR proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Skilled in coordinating documentation and handling payments With 10 years of performing various multi tasking activities with internal and external clients

Overview

4

years of post-secondary education

19

years of professional experience

Work History

Marketing Manager

EASTWEST ORIENT MARINE SERVICES INCORPORATION

Subic Bay Freeport Zone, Olongapo, Region III (Central Luzon), Philippines

12.2016 - 12.2020

Formulate, direct and coordinate marketing activities and policies to promote products and services.
Identify, develop, or evaluate marketing strategy, based on knowledge of establishment objectives, market characteristics, and cost and mark-up factors.
Develop pricing strategies, balancing firm objectives and customer satisfaction.
Select products or accessories to be displayed at trade or special production shows.
Negotiate contracts with vendors or distributors to manage product distribution, establishing distribution networks or developing distribution strategies.
To market services locally or international with Vessel Agents or Ship Owners, Captain and Agents Representative on their vessel supply requirements such as food provision and other related vessel needs, like safety equipment, disposal of scrap materials and oil.
To ensure quality of delivered items, particularly on items expiry date and fresh items that will last for vessel needs and enough supplies to meet travel time until reaching up to next port open for possible next provision.
To ensure that delivery would be made on time before vessel departed from port.
To ensure customer satisfaction by meeting all their requirements by giving competitive and reasonable price quotation.
Ensure to serve 10 vessels monthly

Junior Exec Sec/Personal Assistant (to Owner)

CREWTECH SHIPMANAGEMENT PHILS. INC

Makati City, Region III (Central Luzon), Philippines

05.2013 - 01.2018

Responded to emails and other correspondence to facilitate communication and enhance business processes.
Worked with clients to effectively plan and coordinate logistics for special projects and events.
Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments and arranging transportation.
Coordinated events and worked on ad hoc projects.
Organized and cared for clients' homes and properties by maintaining and preparing for arrival and daily living requirements.
Managed residential properties and staged homes prior to clients' arrivals.
Arranged domestic and international travel plans and itineraries, including flight, car service and restaurant reservations.
Prepared homes for client arrivals and administered rental properties.
Entrusted to handle confidential and sensitive situations in professional matter.
Took notes and dictation at meetings.
Oversaw personal and professional calendars and coordinated appointments for future events.
Displayed absolute discretion at handling confidential information.
Picked up and dropped off clients at airport.
Filed paperwork and organized computer-based information.
Liaised with key accounts to deliver targeted administrative support, including estate, household and property management.
Handled all incoming information requests for several busy executives.
Sourced and ordered office equipment and supplies.
Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
Executed basic banking and bookkeeping tasks.
Identified needs and coordinated plans for travel and out-of-town functions.
Led staff and vendors in providing high level of service for owner and guests.
Consistently received positive feedback from guests on performance reviews.
Able to provide 101% customer satisfaction
Contributed to smooth business operations by planning and organizing meetings and conferences, including conference calls.

Administrative Assistant

HANJIN PHILIPPINES, INC.

Subic Zambales, Region III (Central Luzon), Philippines

06.2007 - 01.2008

Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
Prepared variety of different written communications, reports and documents to ensure smooth operations.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Created plans and communicated deadlines to ensure projects were completed on time.
Resolved conflicts and negotiated mutually beneficial agreements between parties.
Verified timekeeping records and handled any discrepancies with employees.
Maintained payroll information by calculating, collecting and entering data.
Reviewed personnel records to determine names, rates of pay, occupations of new hires and changes in wage rates.
Responded to employee questions and requests for information in timely and knowledgeable fashion.
Transcribed meeting minutes for management's records.
Monitored and directed incoming mail and prepared outgoing mail.
Supervised and guided new employees on assigned task and responded quickly to questions, which improved understanding of job responsibilities.
Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
Led staff and vendors in providing high level of service for owner and guests.
Executed basic banking and bookkeeping tasks.
Grew repeat client base by 10% through effective marketing and customer service.

Logistics Coordinator

CARGILL PHILIPPINES INC. (SUBIC)

Subic Bay Freeport Zone , Olongapo City , Region III (Central Luzon), PHilippines

05.1998 - 02.2007

Negotiate and arrange transport of goods with shipping or freight companies.
Examine contents and compare with records, such as manifests, invoices, or order, to verify accuracy of incoming or outgoing shipment.
Contact shipping method for materials using knowledge of shipping procedures, routes and rates.
Arrange gate pass for staff, clients, visitors and deliveries of respective truckers.
Ensure that deliveries for each consignees contract were served timely and accordingly.
Liaise with SBMA offices, Seaport, Customs, Law Enforcement Department, Pass and ID, Ecology, Trade and Business Center and other related offices.
Attend meeting and seminars in behalf of company in relation to SBMA procedures.
Attend on vessel pre-arrival meetings.
Collaborate with other managers or staff members on policies, procedure and flow that would affect \deliveries.
Served as contact person for all workers within assigned territories.
Act as local and internal vessel agent for Copra.
Collaborated with shipping department staff to facilitate smooth materials returns to correct vendors.
Liaised between warehouse personnel and customer to facilitate account and operational needs.
Monitored and reported on transportation costs and properly filed shipping documents.
Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints concerning work orders, invoices and shipments,.
Coordinated dispatching of drivers to accomplish daily delivery requirements.
Managed system support functions to set priorities and service levels expectations.
Generated all documentation and information required for customer shipments.
Reported customer feedback to management, including any signs of customer dissatisfaction.
Tracked orders and notified customers of status or potential delays.
Maintained damaged goods records, backorder logs, and any applicable regulatory reporting.
Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.
Maintained department procedures manual detailing processing requirements for each individual account.
Produced weekly status reports detailing logistic operations and problems.
Managed loading, unloading, movement and sorting of supplies to keep deliveries on schedule.
Printed tickets, picked supplies and filled packages under tight deadlines.
Organized purchase and delivery of materials needed for various contracts.
Complete task 100% with 0 penalties cause by any delays and violation

Account Executive

HERTZ EXECUTIVE CARS, INC.

Olongapo, Region III (Central Luzon), Philippines

06.1994 - 11.1995

Greet customers and discuss type, quality and quantity of merchandise sought for rental.
Compute charges for rentals, on daily, weekly, monthly or corporate accounts rates.
Liaise to do business call with clients offices.
Prepare quotations for prospective clients.
Answer telephone to provide information and receive orders.
Provide information about rental items, such as availability, operation or description.
Ensure to meet clients needs
Explain rental fees, policies and procedures.
Prepare rental forms, obtaining customers signature and other information, such as required licenses and identifications.
Keep records of transactions, and of number of customers entering establishment.
Recommend and provide advice on wide variety of products and services.
Receive orders for services, such as rentals, repairs, cleaning and change oil.
Dispatching of units for rentals with guest.
Prepare booking and reservation of rented unit.
Advise customers on use and care of merchandise.
Prepare Billings and Invoices.
Maximize marketing to meet 100% sales quota and established 10% more sales for succeeding months

Education

BSC - Business Management

COLUMBAN COLLEGE, OLONGAPO CITY

06.1990 - 03.1994

Auditor, Management - 4th Year Level
President, Liwanag Kan Bikol Society
Treasurer, Columban College Ladies Circle
Secretary, Community Volunteers

Skills

Deadline And Scheduling Management

Shipping Documentation

Scheduling

Inventory Management Procedures

Transportation schedules

[Software] Expertise

Spreadsheet Tracking

Inventory management procedures

Deadline and scheduling management

Logistics

Accounting Principles Knowledge

Company Procedure Adherence

Operational Efficiency

Timeline

Marketing Manager - EASTWEST ORIENT MARINE SERVICES INCORPORATION

12.2016 - 12.2020

Junior Exec Sec/Personal Assistant (to Owner) - CREWTECH SHIPMANAGEMENT PHILS. INC

05.2013 - 01.2018

Administrative Assistant - HANJIN PHILIPPINES, INC.

06.2007 - 01.2008

Logistics Coordinator - CARGILL PHILIPPINES INC. (SUBIC)

05.1998 - 02.2007

Account Executive - HERTZ EXECUTIVE CARS, INC.