JUDITH P. AQUINO
Sales Support Account Officer
Blk 25 Lot 43 Ph3 Terraverde Residences, Carmona, Cavite
Summary
To obtain a position with an organization where I can apply my diverse skills and background while contributing to the success of my employer and new learning opportunities are available.
Overview
12
12
years of professional experience
14
14
years of post-secondary education
Work History
Sales Support Account Officer
BDO Unibank
03.2023 - Current
- Assist in the timely conversion of approved loan to actual booking by proper coordination with clients in the compliance of pre-booking loan requirements, conducting through review of loan documents, checking the accuracy of loan documents versus approved loan terms and conditions, and coordination with CBG Loan Administration Dept. in the final review of loan documents, to effect loan booking.
- Meet the monthly target of set by the Team Leaders, on number of turn ins and booked accounts
- Promote good business relationships with clients by providing them excellent customer service in loans concerns
MARKETING ASSISTANT
PHILIPPINE VETERANS BANK
01.2017 - Current
- Interviews the client and pre-screens the income capacity and other initial credit requirements
- Reviews all submitted documents and requests for Credit Investigation, Credit Checkings, Appraisal and Title Tracing with the Credit Department
- Prepares loan offering proposals together with the Credit Risk Assessment Form (CRAF) and the credit scoring to be reviewed by the Account Officer
- Prepares all the necessary loan documents and other documentary requirements for loan signing of the borrower
- Informs the borrower of the loan approval via phone and through a formal email, detailing the loan approval package
- Requests for Mortgage Redemption Insurance (MRI) and Fire Insurance Premium quotations with the Insurance companies
- Computes all the fees and other expenses that the borrower needs to pay during the loan signing
- Coordinates schedule of loan signing of the borrower and other documentary requirements needed during the loan signing
- During the loan signing, explains the entire loan package carefully with the borrower
- Prepares the loan documents for signature of the Bank's authorized signatory
- If notarization is needed, accompanies borrower to the Legal Division for notarization
- Prepares the bank guaranty (if necessary) together with the checklist for bank guaranty
- If no bank guaranty is needed, requests borrower to complete the documents needed for registration of mortgage
- Prepares the request for Manager's Checks needed for registration and other pre-registration requirements
- Coordinates with the Legal Department for the registration of mortgage
- Prepares Memo for the release of the loan including MRI Procurement Form, checklist, client's copy and Credit Copies
- Encodes into the system the data needed for the loan release
COLLECTION SPECIALIST (INBOUND)
RCBC SAVINGS BANK
03.2016 - 12.2016
- This position is responsible for handling and coordination of telephone, email inquiries and requests on Collection-related accounts
- Answers incoming calls and emails pertaining to loan inquiries or requests such as payment due dates, balances, pay-off amount, PDC replenishment, etc
- Input notations in ACS (Automatic Collection System) based on nature of call or query
- Coordinates with Remedial Officer, Outbound Collector, etc
- On matters pertaining to client inquiries and their loan accounts
- Performs computation of amount due as requested by clients
- Facilitates action requests, as needed
- Attends to other AMRG-related calls of related functions that may be assigned
- Call outs, when needed
- Negotiate payments and work-outs
- Handles account analysis and reconciliation
COLLECTION SPECIALIST (OUTBOUND)
RCBC SAVINGS BANK
05.2014 - 02.2016
- This position is responsible for the effective monitoring and collection of overdue accounts thru house collection process in order to achieve an acceptable level of delinquency as well as generate income of the bank
- Effectively monitors and collect overdue accounts thru house collection process and be able to maintain an acceptable level of delinquency
- Collect principal, interest and non - interest income
- Negotiate payments and work-outs
- Attends to customers complaint and inquiries
CASHIER (PART-TIME / WORKING STUDENT)
SANFORD MARKETING CORPORATION
05.2013 - 03.2014
Education
A.B. - EVANGELIZATION
COLLEGE OF DIVINE WISDOM
01.2010 - 01.2014
High School - undefined
LAS PIÑAS NATIONAL HIGH SCHOOL
01.2006 - 01.2010
Elementary School - undefined
LAS PIÑAS ELEMENTARY SCHOOL
01.2000 - 01.2006
Skills
- Strong interpersonal & communication skills
- MS Office Suite
- Ability to work collaboratively as part of a team
- Problem Solving
- Meticulous attention to detail
- Self-motivated
Timeline
Sales Support Account Officer
BDO Unibank
03.2023 - Current
MARKETING ASSISTANT
PHILIPPINE VETERANS BANK
01.2017 - Current
COLLECTION SPECIALIST (INBOUND)
RCBC SAVINGS BANK
03.2016 - 12.2016
COLLECTION SPECIALIST (OUTBOUND)
RCBC SAVINGS BANK
05.2014 - 02.2016
CASHIER (PART-TIME / WORKING STUDENT)
SANFORD MARKETING CORPORATION
05.2013 - 03.2014
A.B. - EVANGELIZATION
COLLEGE OF DIVINE WISDOM
01.2010 - 01.2014
High School - undefined
LAS PIÑAS NATIONAL HIGH SCHOOL
01.2006 - 01.2010
Elementary School - undefined
LAS PIÑAS ELEMENTARY SCHOOL
01.2000 - 01.2006
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