Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
4
4
years of post-secondary education
Work History
Call Center Agent
Survey Monster Inc.
Tanauan City, Batangas
09.2020 - 03.2021
Cold call people using a given phone directory for a survey.
Use scripts to ask needed information.
Ask pertinent questions to understand the prospect's requirements
Record the customer’s personal information accurately in a computer system
Deal with complaints or doubts to safeguard the company’s reputation
Go the “extra mile” to meet sales quota and facilitate future sales
Keep records of calls and sales and record useful information
Store Manager
One stop Shoppe Enterprises
Tanauan City, Batangas
10.2016 - 10.2018
Completed point of sale opening and closing procedures.
Rotated merchandise and displays to feature new products and promotions.
Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Approved regular payroll submissions for employees.
Reconciled daily sales transactions to balance and log day-to-day revenue.
Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Accounting Clerk
Jesus Is Lord Christian School
Tanauan City, Batangas
07.2011 - 09.2016
Monitored status of accounts receivable and payable to facilitate prompt processing.
Completed biweekly payroll for company personnel.
Input high volume of monthly invoices with consistent accuracy.
Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
Assisted in review and revision of budgets based on business needs.
Tracked expenses to comply with budgets.
Managed accounts payable and receivables and payroll.
Analyzed and verified employee expense reports for accuracy.
Maintained accurate and complete documentation to facilitate accounting and filing functions.
Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
Quality Control Inspector
Optis Philippines Inc.
Calamba City, Laguna
06.2009 - 06.2011
Evaluated components and final products against quality standards and manufacturing specifications.
Communicated with production team members about quality issues.
Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
Completed precise measurements using special tools.
Performed visual inspections and non-destructive tests where appropriate.
Developed and implemented inspection processes to define criteria and quality control measures.
Performed root cause analysis to identify and resolve defects, improving quality standards.
Monitored inventory levels to restock materials and maintain consistent supply.
Identified and documented quality discrepancies for management to develop resolutions.
Sorter Operations Associate
Samhongsa Philippines Inc.
Calamba City, Laguna
02.2008 - 03.2009
Assessed and sorted items into containers or designated areas according to classification, size, and condition.
Followed safety procedures and used protective gear to prevent injury and maintain safe working environment.
Stacked items according to weights, sizes, types, and picking priorities.
Sorted and clearly marked products with indicators for grade or acceptance-rejection status.
Fast Food Cashier
Kentucky Fried Chicken
Tanauan City, Batangas
01.2007 - 01.2008
Greeted customers and communicated effectively to obtain accurate orders.
Operated and sanitized kitchen and food preparation equipment.
Resolved customer complaints independently or with aid of supervisor.
Assisted counter staff in packing ready orders and distributing to customers.
Made change and issued receipts or tickets to customers for each transaction.
Provided customers with information on specials and discount deals.
Completed order entries and verified correctness with customers to reduce post-order errors.
Fast Food Cashier
Jollibee
Tanauan City, Batangas
05.2006 - 11.2006
Operated cash register to record transactions accurately and efficiently.
Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Responded promptly to requests for assistance, spills and customer inquiries.
Maintained current knowledge of store promotions and highlighted sales to customers.
Used POS system to enter orders, process payments and issue receipts.
Education
No Degree - Accounting
Polytechnic University
Sto. Tomas, Batangas
05.2001 -
High School Diploma -
Natatas National High School
Tanauan City, Batangas
06.2001 - 03.2005
Skills
Typing 40 wpm
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Timeline
Call Center Agent
Survey Monster Inc.
09.2020 - 03.2021
Store Manager
One stop Shoppe Enterprises
10.2016 - 10.2018
Accounting Clerk
Jesus Is Lord Christian School
07.2011 - 09.2016
Quality Control Inspector
Optis Philippines Inc.
06.2009 - 06.2011
Sorter Operations Associate
Samhongsa Philippines Inc.
02.2008 - 03.2009
Fast Food Cashier
Kentucky Fried Chicken
01.2007 - 01.2008
Fast Food Cashier
Jollibee
05.2006 - 11.2006
High School Diploma -
Natatas National High School
06.2001 - 03.2005
No Degree - Accounting
Polytechnic University
05.2001 -
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