Judith Garcia

Compostela

Summary

Dynamic Service Officer with a proven track record at BDO NETWORK BANK, INC., specializing in enhancing customer satisfaction and retention through expert relationship building and effective communication. Skilled in data confidentiality and problem-solving, successfully launched new services, and led teams to improve client loyalty. Excelled in cross-functional coordination and client needs assessments, significantly contributing to company growth.

Overview

years of professional experience

Work History

Service Officer

BDO NETWORK BANK, INC.

08.2007 - Current

Maintained detailed records of all service interactions, ensuring accurate client information was available for follow-up actions.
Provided exceptional customer support, leading to increased client retention and loyalty.
Initiated contact with appropriate service providers to request referrals and followed up to confirm appointments.
Enhanced customer satisfaction by efficiently addressing and resolving service-related issues.
Played a critical role in retaining valuable customers through proactive relationship management efforts.
Maintained accurate records and full compliance with government regulations and agency guidelines.
Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
Coordinated closely with other departments to resolve complex client issues while maintaining professionalism at all times.
Evaluated employee performance regularly, providing constructive feedback and coaching as needed.
Assisted in the successful launch of new products/services through effective support strategies.

Education

Bachelor Of Elementary Education - Elementary School Teaching

University of Southern Mindanao, Kabacan North Cotabato

04.2007

Skills

Cross-selling and Up-selling
Reporting and documentation
Written and verbal communication
Proficient in software
Community outreach
Client needs assessments
Effective customer communication
Problem-solving
Active listening

Data confidentiality
Document management
Relationship building
Maintaining client records
Customer service
Behavioral intervention
Workflow management
Community advocacy
Client home visits

Languages

English

Beginner (A1)

Timeline

Service Officer - BDO NETWORK BANK, INC.

08.2007 - Current

University of Southern Mindanao - Bachelor Of Elementary Education, Elementary School Teaching