Judith Ganchoon
Customer Representative
Las Pinas, Metro Manila,RIZ
Summary
Proven in delivering exceptional customer support, I excel in clear communication and problem-solving, honed at Alorica and Inter Globe Solution. Skilled in navigating flight bookings and medical claims, my expertise ensures customer satisfaction through efficient resolution and empathetic service. My approach significantly enhances customer experience, showcasing my ability to manage complex inquiries with professionalism.
Overview
4
4
years of professional experience
Work History
Travel Associate
Inter Globe Solution
02.2018 - 06.2021
I worked as a Travel Associate at InterGlobe Solution, where I was responsible for assisting customers through chat regarding their flight inquiries. My main tasks included providing real-time updates on flight statuses, helping passengers understand their travel options, and facilitating flight cancellations when needed. I ensured that customers received accurate and timely information, guiding them through the process of rebooking or refund requests if applicable. My role required strong communication skills, attention to detail, and the ability to handle multiple customer concerns efficiently in a fast-paced environment.
Customer Service Representative
Alorica
06.2017 - 01.2018
"I worked at Alorica for one year as a customer support representative, handling medical claims for a U.S.-based company in New Jersey. My primary responsibilities included assisting patients with their medical claims, verifying their insurance coverage, and providing clear explanations of benefits. I regularly communicated with insurance providers to resolve claim issues, ensured accurate processing of claims, and guided patients through their coverage options. This role required strong attention to detail, excellent communication skills, and the ability to handle sensitive healthcare-related inquiries with professionalism and empathy."
Education
Bachelor of Science - Political Science
Philippine Christian University
Manila 04.2001 -
Skills
Throughout my career in customer service and travel support, I have developed a strong skill set that allows me to assist customers efficiently and professionally My experience handling calls and chats has honed my ability to communicate clearly, whether through written or verbal interactions I am skilled in addressing customer concerns, providing solutions, and maintaining a professional and empathetic approach, even in high-pressure situations
My expertise in the travel industry, particularly in airline support, has equipped me with a deep understanding of flight bookings, cancellations, rebooking processes, and airline policies I have assisted numerous customers with real-time flight status updates, ensuring they receive accurate and timely information to make informed travel decisions Additionally, I am well-versed in travel regulations and airline procedures, allowing me to guide customers through complex situations with ease
Beyond customer service, I have developed strong problem-solving and conflict-resolution skills Whether assisting passengers with flight disruptions or helping individuals navigate medical claim inquiries, I am able to assess issues, analyze available options, and provide effective solutions My ability to think quickly and make decisions under pressure has been invaluable in my roles
Timeline
Travel Associate
Inter Globe Solution
02.2018 - 06.2021
Customer Service Representative
Alorica
06.2017 - 01.2018
Bachelor of Science - Political Science
Philippine Christian University
04.2001 -
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