Judie Mar Dinopol
Cebu City, Province of Cebu
Overview
9
9
years of professional experience
Work History
Instructor Analyst
Accenture Inc.
Cebu City, Province Of Cebu, Philippines
07.2016 - Current
- Promoted a positive learning environment by establishing clear expectations and maintaining consistent classroom management techniques.
- Tracked learner progress, frequently checking in with top opportunities and identifying root causes of problems.
- Boosted learner performance by providing individualized support and targeted feedback.
- Initiated new learning methods, eliminating instructional gaps and improving comprehension.
Customer Service Representative
Convergys
Cebu City, Province Of Cebu, Philippines
08.2015 - 06.2016
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Bachelor of Arts - Communication Arts
Cebu Normal University
Cebu City, Province Of Cebu, Philippines06-2015
Skills
- Continuous professional development
- Data Interpretation
- Interpersonal relationship building
- Project-based learning implementation
- Active learning promotion
- Critical thinking development
- Problem-solving abilities
- Multitasking
- Reliability
- Critical Thinking
- Time management abilities
- Adaptability
Timeline
Instructor Analyst
Accenture Inc.
07.2016 - Current
Customer Service Representative
Convergys
08.2015 - 06.2016
Bachelor of Arts - Communication Arts
Cebu Normal University