Judie Baron
Taguig
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Airline Customer Relations
BOSCH Service Solutions
Taguig
03.2019 - 10.2021
- Assisted customers with ticketing, seating, and baggage handling requirements.
- Followed company policies and procedures related to customer service operations at all times.
- Advised passengers of any changes or delays in their scheduled flights.
- Resolved customer complaints in a timely manner.
- Answered inquiries regarding airline services including rates, routes, schedules, travel regulations.
- Verified passenger documentation ensuring compliance with applicable laws and regulations.
- Communicated effectively with other departments to ensure the best customer experience possible.
- Processed refunds, exchanges, and upgrades when necessary.
- Provided assistance to passengers with special needs such as wheelchairs or unaccompanied minors.
- Filed reports of passenger complaints or incidents that occurred during travel process.
- Addressed customer inquiries via email, telephone calls or in person, providing prompt response, or follow-up.
Transfer Agent
Cognizant
Taguig
11.2021 - 03.2024
- Provided timely responses to inquiries from internal staff, external customers, and other financial institutions regarding account status or other issues.
- Processed requests for dividend payments, corporate actions, and other events impacting customer accounts.
- Developed efficient methods for transferring securities accurately and efficiently while maintaining compliance with regulatory requirements.
- Reviewed customer information for accuracy prior to processing transactions.
- Ensured compliance with internal policies related to security transfers.
- Assisted clients with the resolution of discrepancies related to their account activity.
- Updated client profiles in the system when necessary to ensure accurate record keeping.
Amazon Seller Support Associate
Amazon Operations Services Inc. Ph
Pasay
03.2022 - Current
- Assisted sellers with product listings, order processing, payments, returns, refunds, and other related issues.
- Analyzed root cause of seller complaints and developed strategies to improve the overall customer experience.
- Investigated payment disputes between buyers and sellers to determine appropriate resolution.
- Monitored seller performance metrics to identify trends in customer service issues.
- Provided customer service and technical support to Amazon sellers via phone, email, and chat.
- Resolved seller inquiries promptly and accurately by researching account information and providing solutions.
- Developed process improvements to increase efficiency when responding to customer inquiries.
- Reviewed inconsistencies or irregularities in survey samples to troubleshoot aberrant results.
- Performed daily audits of seller accounts for compliance with Amazon policies.
- Collaborated with multiple technology applications and features to resolve seller issues.
- Responded quickly to escalated customer issues within established SLA's.
- Greeted customers to determine wants or needs.
- Ticketed, arranged and displayed merchandise to promote sales.
Education
Bachelor of Science - Bachelor of Science in Computer Science
North Negros College
Cadiz City Negros Occidental06-2011
Skills
- Customer Relations
- Issue Resolution
- Detail Oriented
- Problem-Solving
- Documentation And Reporting
- Reliability
- Multitasking
- Problem-solving aptitude
- Task Prioritization
- Teamwork and Collaboration
- Organizational Skills
- Professionalism
- Effective Communication
- Critical Thinking
- Adaptability and Flexibility
- Time Management
Accomplishments
- Awarded with Amazon's Leadership Principles (Learn and be Curious and Customer Obsession)
- Awarded for doing Extra-Mile to Selling Partners
- Promoted from Amazon Selling Partner Support Associate to Amazon Selling Partner Support Triage Internal team who handles tickets raised by Associates.
- Awarded as QA Ambassador
Timeline
Amazon Seller Support Associate
Amazon Operations Services Inc. Ph
03.2022 - Current
Transfer Agent
Cognizant
11.2021 - 03.2024
Airline Customer Relations
BOSCH Service Solutions
03.2019 - 10.2021
Bachelor of Science - Bachelor of Science in Computer Science
North Negros College
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