Judi Montealegre
Paranaque City, Metro Manila
Summary
Ambitious Quality Analyst with track record of dependability and leadership. Knowledgeable in QA processes with proven history of reducing errors to increase quality. Dedicated to analyzing and resolving defects.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
15
15
years of professional experience
Work History
Quality Analyst
TaskUs
11.2018 - Current
- Analyzed quality and performance data to support operational decision-making.
- Administered 350 to 420 internal quality audits per week and assessed results to inform corrective action measures.
- Provided regular updates and detailed reports on quality metrics to team leadership, enabling informed decision-making regarding process improvements.
- Created and revised procedures, checklists and job aids to reduce errors.
- Participated in meetings to establish short- and long-term strategy.
- Collaborated with operations teams to develop and implement targeted solutions for identified quality issues, ensuring continuous improvement.
- Defined and implemented quality initiatives to reduce risk.
- Conducted thorough root cause analysis on recurring defects, resulting in the implementation of effective corrective actions.
- Participated in problem-solving within the team, fostering an environment of collaboration and innovation.
Gaming Account - Teammate
TaskUs
06.2017 - 11.2018
- Maintained a high level of accuracy in all email correspondences, ensuring that users receive clear and concise information to address their inquiries effectively.
- Supported the development of new team members by sharing best practices and providing guidance as needed.
- Collaborated with cross-functional teams to address complex issues and provide comprehensive support for users.
Postmates - Customer Service Representative
TaskUs
02.2017 - 06.2017
- Placing and processing orders and payments users.
- Handled orders and suggestions courteously and professionally.
Uber - Email and Chat Support Representative
TaskUs
09.2015 - 02.2017
- Providing email and chat support to riders and drivers.
- Enhanced customer satisfaction by providing efficient service and attentively addressing concerns or inquiries.
Uber US Driver - Chat Support Representative
TaskUs
09.2015 - 11.2015
- Providing chat support for Uber US drivers.
Store Cashier and Audit Assistant
JB Music & Sports, Inc.
05.2013 - 06.2015
- Maintained accurate cash and payment handling practices for smooth store operations and minimized discrepancies. Processed credit card, EBT, and gift certificate payments with electronic computer system.
- Aided in inventory management by conducting routine audits of merchandise levels.
- Reviewed general ledger transactions to identify errors or irregular entries. Assessed financial statements and records.
Cashier
S.M. Hypermarket Sucat
11.2012 - 03.2013
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Cashier / Counter Crew
LCC Mall Food Garden
08.2011 - 07.2012
- Processing payments through POS, cash reconciliation, taking orders and preparation of food.
Restaurant Manager
Graziano's Italian Restaurant
11.2010 - 05.2011
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Carefully interviewed, selected, trained, and supervised staff.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
Assistant Store Manager
Seh Lei Girl Fast Grocer and Café
11.2009 - 11.2010
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
Front Desk Clerk
Casa Eugenia Hotel and Restaurant
06.2009 - 11.2009
- Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
- Used internal software to process reservations, check-ins and check-outs. Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Education
Hotel And Restaurant Service Provider NCII -
San Francisco Institute of Science And Technology
Secondary -
St. Louise de Marillac School of Tabaco
01.2007
Elementary -
St. Louise de Marillac School of Tabaco
01.2003
Skills
- Audit and Quality Processes
- Quality Improvement
- Data Analysis
- Root Cause Analysis and Correction action planning
- Idea Development and Brainstorming
- Results and Deadline-Driven
Personal Information
- Date of Birth: 12/07/90
- Height: 5'2"
- Gender: Female
- Nationality: Filipino
- Marital Status: Single
References
Ryan Ybut, Quality Analyst Team Leader, TaskUs, 921.895.1248
Applicant
JUDI M. MONTEALEGRE
Timeline
Quality Analyst
TaskUs
11.2018 - Current
Gaming Account - Teammate
TaskUs
06.2017 - 11.2018
Postmates - Customer Service Representative
TaskUs
02.2017 - 06.2017
Uber - Email and Chat Support Representative
TaskUs
09.2015 - 02.2017
Uber US Driver - Chat Support Representative
TaskUs
09.2015 - 11.2015
Store Cashier and Audit Assistant
JB Music & Sports, Inc.
05.2013 - 06.2015
Cashier
S.M. Hypermarket Sucat
11.2012 - 03.2013
Cashier / Counter Crew
LCC Mall Food Garden
08.2011 - 07.2012
Restaurant Manager
Graziano's Italian Restaurant
11.2010 - 05.2011
Assistant Store Manager
Seh Lei Girl Fast Grocer and Café
11.2009 - 11.2010
Front Desk Clerk
Casa Eugenia Hotel and Restaurant
06.2009 - 11.2009
Hotel And Restaurant Service Provider NCII -
San Francisco Institute of Science And Technology
Secondary -
St. Louise de Marillac School of Tabaco
Elementary -
St. Louise de Marillac School of Tabaco
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