Jude Raphael Diego
Freelancer
Imus,CAV
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
3
3
years of professional experience
6
6
years of post-secondary education
2
2
Languages
Work History
Costumer Service Representative
Foundever
Ortigas
11.2022 - 03.2023
- For Foundever
- Answer calls on a daily basis to assist dentist for insurance purposes.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Handled customer inquiries and suggestions courteously and professionally.
- Maintained up-to-date knowledge of product and service changes.
- Met customer call guidelines for service levels, handle time and productivity.
Virtual Assistant
Extend your Team
Imus
03.2021 - 12.2022
- Managed electronic and paper filing systems by updating paperwork, maintaining documents, and accurately recording information.
- Completed business correspondence, transcription, and data entry.
- Answered multiple Emails within 24 hrs SLA.
- Did multiple special projects like: Docusign, Underwriter, womply, data entry.
Streamer
Nexus Enterprises Inc.
Imus
12.2019 - 12.2020
Maintained online viewership and interest through live streaming video games with likeable persona.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Used [Software] to create computer-generated effects and simulations.
Education
Bachelor of Science - Tourism And Travel Management
University of Perpetual Help System Dalta
Bacoor Cavite 03.2013 - 12.2018
Skills
Customer service optimization
Adherence to high customer service standards
[Product or service] intelligence
Preventive Maintenance Checks and Services
Product and service solutions
Service quality optimization
Client Service
Customer service management
Timeline
Costumer Service Representative
Foundever
11.2022 - 03.2023
Virtual Assistant
Extend your Team
03.2021 - 12.2022
Streamer
Nexus Enterprises Inc.
12.2019 - 12.2020
Bachelor of Science - Tourism And Travel Management
University of Perpetual Help System Dalta
03.2013 - 12.2018
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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