Proven Call Center Representative with a track record of enhancing customer satisfaction and reducing call handling times at Advanced Contact Solutions. Demonstrates exceptional communication skills and a commitment to teamwork, excelling in high-pressure environments. Achieved significant improvements in first-call resolution rates, showcasing dependable problem-solving abilities and a flexible approach to work conditions.
Hi, I’m
Jude Paul Mangulabnan
Batangas
Summary
Overview
2015
years of professional experience
Work History
Advanced Contact Solutions
Call Center Representative
Job overview
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
- Streamlined call flow processes for more efficient response times and increased productivity.
- Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
- Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
- Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.
- Collaborated with team members to share best practices and improve overall team performance in meeting targets.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Sykes Philippines
Call Center Representative
01.2014 - 02.2015
Job overview
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
- Streamlined call flow processes for more efficient response times and increased productivity.
- Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
- Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
- Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.
- Collaborated with team members to share best practices and improve overall team performance in meeting targets.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Education
Colegio De San Juan De LetranIntramuros, Manila
Bachelor Of Science Major In Accounting from Accounting
University Overview
Undergraduate, 3rd year
Skills
Highly dependable
Above average communication skills
Willing to learn
Flexible to any kind of working conditions
Strong believer in teamwork
Timeline
Call Center Representative
Sykes Philippines
01.2014 - 02.2015
Call Center Representative
Advanced Contact Solutions
Colegio De San Juan De Letran
Bachelor Of Science Major In Accounting from Accounting
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