Jude Michael E. Modelo
SJDM
Summary
Expert in Technical Support and Customer Service, emphasizing continuous learning and adaptability. Successfully resolved customer issues, enhancing satisfaction through attentive service and technical knowledge. Extensive experience in mediating disputes, delivering effective resolutions while maintaining professionalism. Committed to respectful listening and calm interactions with clients. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills.
Overview
8
8
years of professional experience
Work History
Resolutions Specialist
Upbound
Quezon City
10.2024 - Current
- Analyzed customer feedback to identify recurring issues and track resolutions.
- Conducted regular follow-ups with customers and retailers to address concerns and ensure satisfaction.
- Documented all actions taken in resolution processes for future reference.
- Drafted correspondence to inform customers of issue resolutions.
- Assisted customers with inquiries, providing timely resolutions to complaints.
Customer Service Representative
AFNI SM Fairview
Fairview
07.2024 - 09.2024
- Provided Financial and Sale Support Non-voice Chat Support
Customer Service Representative
Concentrix UP Diliman
Diliman
01.2024 - 04.2024
- Provided Financial and Technical Support Voice and Non-Voice Account
Technical Support Representative
Teletech Novaliches
Novaliches
05.2018 - 11.2023
- Provided product technical assistance through Voice and Non-Voice Support
Education
Bachelor of Science - Information Technology
La Concepcion College
SJDM, Bulacan01.2018
Bachelor of Science - Mass Communication
St.Dominic Savio College
Quirino Highway, Metro Manila01.2014
High School Diploma -
St. Vincent Institute of Technology
Quirino Highway, Metro Manila01.2012
High School Diploma -
Tala National High School
Ph.7b Pkg.4 Blk.16.lot.27, 188 Yakal St, Tala, Cal01.2009
Elementary School -
Caloocan North Elementary School
Caloocan City North, Metro Manila01.2008
Elementary School -
Holy Rosary College
Fr. Hofstee St., Tala, Caloocan, 1427 Metro Manila01.2004
Skills
- Customer relationship management
- Issue resolution
- Data analysis
- Documentation practices
- Technical troubleshooting
- Client engagement
- Troubleshooting techniques
- Technical support
- Journalistic writing
- Writing workshop facilitation
- Bilingual writing
Affiliations
Story Writing
Timeline
Resolutions Specialist
Upbound
10.2024 - Current
Customer Service Representative
AFNI SM Fairview
07.2024 - 09.2024
Customer Service Representative
Concentrix UP Diliman
01.2024 - 04.2024
Technical Support Representative
Teletech Novaliches
05.2018 - 11.2023
Bachelor of Science - Information Technology
La Concepcion College
Bachelor of Science - Mass Communication
St.Dominic Savio College
High School Diploma -
St. Vincent Institute of Technology
High School Diploma -
Tala National High School
Elementary School -
Caloocan North Elementary School
Elementary School -
Holy Rosary College