Jude Michael Yuzon
Mabalacat City
Summary
Experienced professional with a strong background in customer relations. Skilled in resolving complex issues, enhancing client satisfaction, and delivering seamless service. Expertise in communication, problem-solving, and time management. Adaptable and results-driven team player who fosters a positive work environment. Seeking opportunities to expand knowledge and experiences to leverage skills and educational background.
Overview
6
6
years of professional experience
Work History
Customer Service Specialist
Ventra Health
07.2023 - Current
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
ISR II
TTEC Philippines
01.2022 - 04.2023
- Assisted call-in customers with questions and orders.
- Explained features and advantages of [Type] products or services to promote sales.
- Achieved top performer status within the company due to consistent high sales numbers.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
Customer Sales Advisor
24.7ai Philippines Corp.
07.2019 - 12.2021
- Performed regular market research to identify emerging trends, ensuring alignment between the organization''s offerings and customer needs.
- Boosted customer satisfaction by addressing and resolving issues promptly and professionally.
- Provided exceptional customer service by understanding client needs and offering tailored solutions.
Education
Bachelor of Science - Information Technology
Mabalacat City College
Mabalacat City, Pampanga01.2019
AMA Computer Learning Center
Mabalacat City, Pampanga05.2014
High school or equivalent -
Camachiles National High School
Mabalacat City, Pampanga01.2014
Elementary School -
Dau Central Elementary School
Mabalacat City, Pampanga01.2010
Skills
- Web and Database Integration
- Proficient in Microsoft Office
- Software Development
- Digital Animation
- Graphic Design Skills
- Effective Interpersonal Communication
- Technical Documentation
- Team Leadership
- Efficient Learner
- Client Support
- Strong Interpersonal Skills
- Customer Service Expertise
Personal Information
- Place of Birth: Pampanga
- Height: 5'5"
- Date of Birth: 10/25/97
- Gender: Male
- Nationality: Filipino
- Marital Status: Single
- Religion: Roman Catholic
Training
- Skill Training/Workshop on Disaster Risk reduction preparedness and response with first aid, Emergency Rescue and Transfer, BLS-RB/CPR, Rappelling and Basic High Angle Rescue, 07/31/15 - 08/01/15, MCC Rizal St., Mabalacat City, Pampanga
- Philippine Society of Information Technology Educators Student Assembly on Information Technology Education 2015 Embrace I.T., Embrace Success!, 09/03/15, Wesleyan University, Cabanatuan City
- Philippine Society of Information Technology Educators Student Assembly on Information Technology Education 2015 ICT EDUCATION: Your Passport to Global Success, 09/16/16, Lou-is Resort and Restaurant, Balanga City, Bataan
- Agile Workshop Using Scrum, 04/07/17, Mabalacat City College
- Philippine Society of Information Technology Educators International Research Conference on Information Technology Education “Promoting Research, Creative Work, and Innovation, 03/02/18, Royce Hotel, Clark Freeport Zone, Pampanga
- Personality Development and Public Relation Dress for Success: Corporate Grooming and Etiquette, 05/07/18, Midori Clark Hotel and Casino
Timeline
Customer Service Specialist
Ventra Health
07.2023 - Current
ISR II
TTEC Philippines
01.2022 - 04.2023
Customer Sales Advisor
24.7ai Philippines Corp.
07.2019 - 12.2021
AMA Computer Learning Center
High school or equivalent -
Camachiles National High School
Elementary School -
Dau Central Elementary School
Bachelor of Science - Information Technology
Mabalacat City College
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