Judelyn Ronquillo
Customer Service Representative
Manila,Manila
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work History
Customer Service Representative
IQor
Cavite
02.2021 - 12.2021
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Customer Service Representative
Sykes
Makati
12.2020 - 06.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times.
- Handled customer inquiries and suggestions courteously and professionally.
Customer Service Agent
Inspiro Relia Inc. (Seasonal Account)
Manila
08.2019 - 12.2019
- Processed and issued product orders and service upgrades for customers.
- Assisted in fulfilment of customer orders placed in person, via email, online and by telephone.
- Built rapport with customers through courteous and professional communications.
Food Server
Asian Bites
Manila
05.2017 - 10.2019
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Elevated customer satisfaction through followup and enthusiastic customer service.
Education
High School Diploma -
Manat National High School
Agusan Del Sur 01.2010 - 03.2014
Skills
Order fulfillment
Timeline
Customer Service Representative
IQor
02.2021 - 12.2021
Customer Service Representative
Sykes
12.2020 - 06.2021
Customer Service Agent
Inspiro Relia Inc. (Seasonal Account)
08.2019 - 12.2019
Food Server
Asian Bites
05.2017 - 10.2019
High School Diploma -
Manat National High School
01.2010 - 03.2014
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