JUDEE ANN ROBISO FLORESCA
San Pedro,Laguna
Summary
Resourceful and experienced worker offering expertise in customer service, travel coordination and file management. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Clerk
City Civil Register
09.2022 - Current
- Encoding of Civil Registry Documents into PhilCRIS
- Answering telephone queries and concerns, endorsed to the concerned employee
- Assisting in tending to queries over email and social media
- Providing support to frontline employees through assistance
- Organizing and assisting in handling records/ archive
- Assisting in coding of Civil Registry Documents
- Assisting in providing technical information technology support to office
- Assisting in preparation of monthly reports such as for ISO, updating Citizen Charter
- Quarterly assisting in preparation of OPCR, IPCR, AIP
Owner
Fruit Basket
06.2019 - 07.2022
- Coordinated with suppliers
- Maintained social media accounts, such as Ads
- Managed website, and online inquiries
- Prepared and booked deliveries to each client
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
Accounting Assistant II
DGP Five New Builders
02.2019 - 06.2019
- Submitted accurate payables supporting schedules and reports required by suppliers
- Processed, and reviewed 2307 Form for suppliers
- Submitted, and processed journal voucher and 2307 form to supervisor for checking of entries and computation of amounts
- Prepared, processed, reviewed, and updated the accounts payable ledger report as a financial statement supporting the schedule
- Submitted a report to the supervisor for review and collating data for monthly financial reports
Back Office Support
Inter Globe Technologies
11.2017 - 02.2019
- Assisted customers with travel arrangements
- Assisted customers with their flight schedule and flight changes
- Encoded data and information as per the customer’s response
- Maintained high levels of customer satisfaction by swiftly addressing inquiries and resolving issues pertaining to back-office functions.
- Provided backup support for colleagues during peak periods or absences as needed.
- Enhanced patient experience by providing efficient back office support and maintaining a clean, organized workspace.
- Improved communication between front office personnel, back office support staff, credit officers, compliance managers, auditors, IT specialists during quarterly reviews.
Technical Support Tier II
Teletech Inc
12.2016 - 09.2017
- Helped customers with their complaints and inquiries
- Provided information about company products and services
- Assisted customers with regard to their internet connection and phone lines
- Performed as one of the floor support for the new agents on the production floor
Researcher
SAKS Group of Companies (Philippines)
07.2016 - 10.2016
- Worked with team members to collect data and offered recommendations on evaluating the project
- Verified that the information on the database remains secure and accurate
- Ensured that all team members completed their tasks and work cooperatively with the team
- Worked with the marketing manager, internal teams, clients, and partners on marketing strategy
- Maintained a marketing database
- Provided administrative support to the marketing and sales team
- Organized and analyzed marketing research, questionnaires, and other forms of feedback
- Managed the company’s social media accounts
Event Coordinator
SANNS EVENT
06.2013 - 12.2013
- Planned and collaborated on the event with the manager
- Identified requirements for each event
- Booked venues, caterers, and musicians for each event
- Managed meetings for clients and suppliers
Admin. Assistant
Penta Technological Products Inc.
08.2011 - 01.2012
- Produced and distributed correspondence memos, letters, faxes, and forms
- Purchased office supplies
- Booked appointments and provided general support to the visitors
- Maintained contact list and monitored the 201 files of employees and assisted the recruitment team
- Acted as executive assistant to the company’s vice president
- Monitored and updated the safety board with regard to safety issues
- Maintained safety signs and posters inside the plant
- Assisted the department head to implement 5S with office premises
Inventory Control Staff
TS Tech Trim Philippines Inc.
03.2010 - 06.2010
- Performed counts and ensured all inventory is accounted for and reported according to company policy
- Monitored delivery schedule and customer orders
- Performed monthly inventory
- Placed and received orders in a timely and accurate manner
- Handled day-to-day shipping and receiving overseeing more than 30 inventory per day.
Education
Bachelor of Science - Computer Science, Computer Studies
Colegio De San Pedro
City Of San Pedro, Laguna03-2004
High School Diploma -
Grinhar Academy And Montessori School
City Of San Pedro, Laguna03-2000
Skills
- Email and chat communication
- Online research
- Lead sourcing
- Shortlisting Property
- Basic Marketing
- Social media administration
- Due Diligence Overview Report
- Graphic design
- Inbound and outbound call handling
- Email management
- Calendar management
- Property Research
Websites
Certification
- Buyer’s Agent Assistance Workshop, 03/01/22, The Growth Hub
- Basic English Proficiency, 11/01/09, Bicutan Taguig City, Philippines
References
- Mr. McRodel Creencia, Assistant Manager, IGT Solutions
- Ms. Leslie Ann Canda- Arita, Unit Manager, PruLife UK
- Mr. Arnold De Torres, Senior Pastor, Binan Faith Bible Christian Church
Tools
Microsoft Office, Google Drive, Canva, MailChimp, Price Finder, Council States, Social Media Platforms
Languages
English
Intermediate (B1)
Japanese
Beginner (A1)
Timeline
Clerk
City Civil Register
09.2022 - Current
Owner
Fruit Basket
06.2019 - 07.2022
Accounting Assistant II
DGP Five New Builders
02.2019 - 06.2019
Back Office Support
Inter Globe Technologies
11.2017 - 02.2019
Technical Support Tier II
Teletech Inc
12.2016 - 09.2017
Researcher
SAKS Group of Companies (Philippines)
07.2016 - 10.2016
Event Coordinator
SANNS EVENT
06.2013 - 12.2013
Admin. Assistant
Penta Technological Products Inc.
08.2011 - 01.2012
Inventory Control Staff
TS Tech Trim Philippines Inc.
03.2010 - 06.2010
Bachelor of Science - Computer Science, Computer Studies
Colegio De San Pedro
High School Diploma -
Grinhar Academy And Montessori School
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